Director People Business Partner

What's the role?
This role works as a senior business partner to the global CCO (Chief Customer Officer) organization and his/her teams, helping to influence, challenge and support the achievement of the business strategy through our people.
The objective of this role is to shape, drive and implement the People strategy that aligns to the needs of the Global organization across customer experience domains including, but not limited to, Digital and Customer Care.
How can you add value?
Partner with business leaders to drive and shape a people strategy that supports the functional, divisional strategy and wider LLA strategy and aligns with changing business needs
Build a strong relationship with the CCO and senior leaders, establishing a role on the leadership team
Work collaboratively across the People Team to support and project manage cross-People Team initiatives e.g.
talent and succession management, leadership development etc
Drive tangible improvements in people engagement
Analyse data to drive improvements in all aspects of people management including engagement, attrition, attendance management, reward and recognition; resourcing and benchmarking
Promote a high-performance culture and ensure talent is identified and developed to contribute to our competitive edge
Review and improve organizational design within the division to ensure maximum efficiency together with the highest standards in customer experience
Lead on People elements of business transformation, driving improvements in business performance through capability
Ensure a strong customer-focused people service is delivered to the business and that each people process is consistent and high quality
Manage the development and implementation of People initiatives and ensure appropriate resourcing and delivery
Accountable for the effective delivery of all cyclical people activity for client group.
For example:
annual salary review, performance management and engagement activities.
Work collaboratively across PBP market leads to deliver a robust People strategy across the division
Demonstrate and ensure compliance with Liberty Latin America Privacy Policy, the Customer First Philosophy, all Liberty Latin America policies, and procedures including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.
What do you need? Knowledge & Experience:
Preferred education/ qualifications:
Graduate level (Bachelors or higher) degree in Business, Human Resources, legal or related field.
MBA preferred
Specific Knowledge & Experience:
10 + years progressive experience in People management with experience in People Business Partnering or deep subject area expertise in Human resources specialty domain such as Rewards or Talent management
Highly skilled at managing relationships and conflicting priorities at a senior level, with the ability to coach and develop professionals and show diplomacy, maturity and the ability to keep confidences
Exceptional influencing skills
High degree of business acumen
Excellent communication skills, including verbal, written and presentation skills
A dynamic and pro-active manager, used to working across multiple functions
Organizational skills, ability to set priorities and meet challenging deadlines
Self-directed individual with initiative, analytical and problem-solving skills
Project Management skills from concept to planning, implementation and evaluation, strategic planning skills
Consulting, influencing and facilitation skills, with the ability to justify and sell ideas to senior management and the ability to work with teams to identify issues and solve problems
Customer service skills, listening and understanding client business priorities
Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels including Executives and at all locations
A high-level understanding of all aspects of Human Resources (including Compensation, Benefits, Training, Organizational, Development, Employee Relations, Recruiting, etc.)
Skills & Abilities:
A high level of skills in managing major organizational change.
Experience of leading a team of professionals across multiple locations
Flexibility, Team Orientation, ability and willingness to learn
Microsoft Office, Outlook, Word, PowerPoint, Excel skills
Significant Human Resources experience in multiple disciplines
Degree required or equivalent experience.
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking.
In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required to be a successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
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