Call Center Representative - Fraud

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Fraud Customer Service Representative - Onsite in Guaynabo, PR

Must be proficient in English.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $12.10/hr , and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

Full-Time Employment: Reliable schedule and stability.

Competitive Pay: Earn $12.10/hr with shift differentials-$1.10 extra per hour for shifts between 6 PM-6 AM or $1.00 extra per hour on weekends.

Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.

Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.

Career Growth: Opportunities to advance your career in a supportive, innovative environment.

Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

Efficiently manage a high volume of inbound calls in a fast-paced environment.

Provide outstanding customer support by answering inquiries related to their accounts.

Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.

Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.

Process disputes and fraud claims in line with client policies and guidelines.

Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.

Log cases in the database, documenting actions taken and conversations with customers for accuracy.

Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.

Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.

Support team operations during peak times or absences to help maintain seamless service.

What We're Looking For:

An effective communicator who can clearly explain complex information.

A dedicated professional with a strong work ethic and problem-solving skills.

A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.

Ready to commit to 100% attendance during our three-to-five-week paid training period.

Requirements:

Must be at least 18 years old and possess a High School Diploma or equivalent.

Must have 6 months of Customer Service, Call Center, Dispatch experience or a combination of these experiences.

Proficient in English.

Complete a background check, credit check, and security fingerprinting.

Reside in Puerto Rico with legal authorization to work permanently in the United States.

Preferred Qualifications :

6 months of experience in the banking/financial industry.

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $12.10 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.