Team Lead, Payments Accelerator

Entity:

Job Family Group:

Overview:
At bp, we're reimagining energy for people and our planet.
We have a bold ambition:
be a net zero company by 2050 or sooner, and help the world get to net zero.
Creating a more efficient business that makes the best use of its resources is a critical part of getting there.
And that's what our new Finance Business & Technology (FBT) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe.
Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT centre will drive pioneering digital solutions and agile ways of working.

Key Accountabilities and Challenges:

Supervise an execution team that ensures accurate and timely invoicing, payment and proactive monitoring of all payable transactions while adhering to policies and procedures in the drive for exceptional service, operational excellence and compliance.

Operations-

• Lead service delivery that drives effective invoice processing, prompt payment to BP suppliers and issue resolution on employee expenses.
  
• Run unique portfolio/countries for a fluid business with challenging and constantly evolving requirements and demands.
  
• Provide end to end proactive monitoring and management of transactional pipeline to ensure workload prioritization drives better user experience and on time payment to suppliers.
  
• Handle and coordinate the reconciliation of relevant systems to ensure they balance and that any discrepancies or variations are investigated and corrected.
  
• Provide Accounts Payable related advice and information to staff across the GBS and its Business Partners as and when required.
  The role is expected to provide extensive and improved analysis with proposal and recommendations.
  
• Support Squads to implement timely and ground-breaking improvements in existing processes delivering better value and experience
• Inspire, coach, and partner with business partners and 3rd party vendors to deliver outcomes whilst ensuring an inclusive culture
• Resolve issues that are called out by the team and oversee and monitor their performance.
  
• Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp

People-

• Direct Line management for up to 5 direct reports and a team of up to 10-15 team members
• Create an inclusive environment recognising diversity of team members
• Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including:
  
  • Plan, assign and direct work.
    
  • Appraise performance; provide feedback and coaching, and reward and field employees.
    
  • Provide opportunities for learning and self-development, and facilitate the development of technical competencies.
    
  • Continuously strive to build a culture of high-performance.
    

Expectations-

• Handling the day to day work activities of the team and ensuring the necessary skills and experience are available to meet the challenges of a demanding and complex workload.
  
• High level of familiarity with the systems used in order to maintain and reconcile the relevant system to ensure it balances correctly.
  
• Invoices processed are of high monetary value; therefore a high attention to detail is required in order to ensure complete processing accuracy.
  
• Payments are reviewed thoroughly to ensure completeness and accuracy to safeguard the company from financial and reputational risk.
  
• Maintain good relationships with external collaborators to facilitate service delivery perfection.
  
• Liaising with multiple internal and external collaborators in different time zones and potentially in different languages requiring meticulouss coordination between teams.
  
• Developing team members who are servicing different vendors in various geographical locations and using different systems.
  
• Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners.
  

Qualifications, Competencies & Approach:

Essential Education & Experience-

• Bachelor's Degree in Management, Finance, Accounting or related field, CPA, CA, ACCA, CIMA, etc.
  
• Minimum of 12 years of experience in general accounting and accounts payable operations.
  
• Minimum of 7 years of experience in leading, developing and/or coaching teams.
  
• Previous experience in leading, developing and coaching teams.
  
• Shared service centre experience.
  
• Experience in using ERP, advanced skills in Excel.
  

Approaches-

• Own your success - Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of visibility.
  
• Think big - Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment.
  
• Be curious - Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace.
  
• Effortless customer experiences - Drives team to understand customer needs and deliver digital seamless self-service customer experiences.
  
• Digital first - Keeps up-to-date with digital innovation and seeks digital solutions for problems, Encourages the team to deliver creative digital solutions.
  

Key Competencies-

• Operational Perfection - Recognised as subject matter authority for business process development, provides ongoing consultancy/coaching across the organisation and shares standard process and lessons learned.
  
• Risk Management - Owns the identification of risk, interconnectivities between different risks and identification of new risk mitigation measures.
  Identifies major supply chain risks and takes appropriate remedial action in a timely manner through organisational channels in instances of non-compliance.
  
• Problem Solving - Proactively prioritise/anticipate problems, devise solutions, facilitate on board and guide implementation of corrective and/or preventive actions for complex issue.
  
• Analytical Thinking - Applies analytical techniques to solve complex problems.
  Identifies, evaluates and makes clear recommendations based on analysis.
  
• Innovation - Proactively researches, imports and applies innovations or current trends in the industry into new concepts or ideas.
  Brings together the creative ideas into a systematic approach or solution, seeking better solutions for new requi.