Global Solutions Manager

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At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We're investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

This role is responsible for managing the Config Centre hosted by an external Vendor supporting the delivery of solutions related to Core People, Talent, Learning and Reward and Wellbeing. At the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of powerful functionality and managing an external vendor.

Managing the external vendor responsible for the Config Centre. To innovate and deliver HR services and solutions globally, ensuring compliance and consistency across Business & Technology Centres, and driving continuous improvement and efficiency.

What you will do:

• Delivery of excellence across all aspects of service management, including being the point of accountability for all system issues and ensure that stakeholders are managed and kept up to date throughout the incident resolution process.

• Provide a single point of contact for all core system related issues

• Define and implement the Config Centre service catalogue with a view to being able to share what is in and out of the teams scope.

• Champion the agile delivery model and help drive these practices / WoW across the team

• Safeguarding the integrity of our solutions and continuously aspiring to improve the way we operate: Ensure that the team configure bp People and Culture systems so that they meet all necessary standards, frameworks, compliance regulations (including SOx) and standard processes.

• Working with Technology and O&A stakeholders, ensure that the team is operating at maximum efficiency and is supporting its customers in the most efficient way.

• Chair monthly governance sessions with the services and solutions teams to discuss operational risks, issues, and past sprint performance.

• Hold regular retrospective sessions with services and solutions stakeholders to ensure that interventions are carried out to make the team run more effectively for its customers

• Ensure that new projects or key solution activities are successfully transitioned into the pooled solutions team

• Manage the vendor's capacity by ensuring that there is sufficient bandwidth across the various functional areas to support upcoming demand.

• Managing stakeholders, nurturing teams, and developing enduring relationships:

• Lead and manage a large team of solution experts, this includes, but not limited to, the line management of three team leads.

• Provide guidance and direction to a team of approximately 30 solution professionals.

• This role needs to ensure that the team is motivated, nurtured and now they are working in a safe and trusted environment.

• Act as the key point of contact for the Global Solution Owners and the solutions leadership team

• Ensure that the relevant training is made available to support with the teams development

• Develop and implement the succession plan for the team and ensure that the team are presented with the relevant career opportunities within services and solutions

• Mentor and coach the solutions team members to ensure that they deliver maximum value that is in service of the bp and People and Culture priorities.

• Intercept issues when they occur and ensure that the service being offered by People and Culture continues to be delivered to a high standard.

• Where vital and in-line with all P&C processes, manage team performance issues so that they are no longer an issue.

What you will need:

• Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area

• 5+ years of work experience

• Significant experience in building digital strategies and roadmaps

• Experience working in both consulting/corporate environments would be a differentiator

• Experience working in different industries especially in both Energy/Financial Services is beneficial.

• HR certifications like GPHR, SPHR, CIPD level 7 are advantageous - Quality certifications like Six Sigma are desired but not mandatory

• Significant experience in systems development and implementation

• Significant experience in corporate-wide implementation of global systems and processes

• Strong working knowledge of Recognition and Performance solutions and the Recognition and Performance technology market

• Advanced project management methodologies experience with ability to create/manage comprehensive project plans

Skills:

Business Capability:

• Demonstrable ability to engage with all levels of stakeholders across business and technology domains

• Keen to learn new technical product areas and explore different areas of the P&C technical platform landscape

• An understanding of Agile concepts

Technical:

• A broad understanding of HR technologies and a specialty in a particular area

• Comprehensive broad knowledge of P&C systems (esp. reward) and web applications

• Possesses/applies advanced HR systems experience/judgment

• Expert knowledge of technology trends

• Advanced leadership skills

• Skilled at using data and analytics to identify outcomes and improve decision-making

• Demonstrable experience in multiple organizational change management roles

• Expertise in development/delivery of SAAS/Cloud-based products including integrations

• Demonstrable track record of project/programme management skills including stakeholder management/change expertise

Behavioural:

• The role requires excellent verbal and written communication skills.

• Leadership & EQ Capability - A Manager, coach and mentor to teams - Acts with integrity - demonstrating the bp Who We Are beliefs.

• Inclusion and working together - proactively builds and maintains inclusive relationships with a diver.