Technical Solutions Analyst I

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Technical Solutions Analyst I

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

We are seeking a team member in a supporting role who can apply fundamental infrastructure and platform knowledge to a variety of technical and non-technical projects and tasks. As a Technical Solutions Analyst, you will assist in investigating issues, analyzing data, resolving disruptions in both internal and external infrastructure, and contributing to service improvements.

In this role, you will:

• Apply technical expertise in coordination with technical teams to resolve service and system disruptions.

• Recommend interim and long-term solutions to complex problems to ensure successful resolution.

• Develop/maintain support documentation for use by all levels of support personnel.

• Identify simple known patterns (a figure, object, word, or sound) hidden in other distracting material and understand opportunities for improving services and/or products.

• Confirm comprehension and understanding of complex information (e. g. , legal, operational risk, and regulatory data) by correctly and answering routine questions.

• Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.

• Report clearly on current work status.

• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contribute suggestions.

• Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.

• Assist with a whole system approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.

• Research and analyze complex technical data using statistical methods.

• Identify that there is a need for process improvement and actively seek guidance from their Manager on how to achieve this.

• Demonstrate openness and flexibility to adapting their work to new processes to streamline and be more efficient.

• Assist with the development of business area standards and procedures.

• Collaborate with team members to co-develop and solve problems.

Experience and qualifications:

• 1+ years of experience

• Bachelor's degree or equivalent experience. Technical degree preferred.

• Demonstrates production and/or data analysis work experience.

• Supporting day-to-day operations in technical environments.

• A+ Certification or equivalent

• AWS Foundational

Technical Skills:

• Knowledge of SQL and Excel is essential.

• Querybook, Splunk, Kibana, and Postman

• Understanding of API, XML

• Scrum/Agile methodologies

• Salesforce, Jira, Confluence

• Automation experience, AI

• Experience in working with big datasets.

• Python, C++, and other programming languages (nice to have)

Knowledge:

• Collect information to understand problems and identify their origin.

• Research precedents and known solutions for basic or routine problems.

• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.

• Familiarity with working with infrastructure services.

• Ability to configure or operate cloud infrastructure through tools or interfaces.

• Understand lower-level complex systems.

• Broad understanding of observability and operational tools.

• Foundational understanding of software testing principles.

• Familiar with basic concepts of one programming or scripting language (e. g. JavaScript or bash).

• Know basic programming control flow and can write a simple function in a given language (e. g. fizzbuzz).

• Basic understanding of how team goals fit a business need.

• Assist with issue or incident investigations by gathering and documenting necessary information.

• Identify, research, test and escalate bugs to the appropriate team for resolution

• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.

• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process.

#LI-SV1

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels. com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals. com™, and Expedia.