Business Analyst - Client Support

Alter Domus
US - Pennsylvania - Bethlehem
December 2, 2023
Financial

ABOUT US:

We are Alter Domus. Our name means "The Other House" and we're a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you're speaking to. And it's your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 4,100 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world's leading asset managers, lenders and asset owners. We're specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what's possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

JOB DESCRIPTION:

Work with a team of business analysts and client support personnel related to CLO and syndicated loan software.
Function as an ambassador for the product internally and externally as the primary contact for queries related to the product.
Works with the appropriate product team to finalize user requirements. Able to understand the business requirements and technical environments to creatively assist the users in defining these requirements.
Function as Liaison between different product lines in Solvas Portolio and Solvas Digitize
Performs work independently with little or no direct supervision.
Work with team on developing user requirements, estimations, specifications, and presentations; Conduct regular development reviews and communicate the status of projects in both formal and informal settings.
Work with product owner to create and manage the Sprint plans, identify dependencies, and ensure that the same are aligned/allocated for a smooth execution of Sprints.
Provide regular and timely feedback to team members; should be proactive in the identification and resolution of issues that may negatively impact deliverables; Seeks innovative ways to remove any obstacles.
Encourages collaborative efforts and camaraderie with cross geographical team members.
Demonstrates a working understanding of both quality assurance and software development processes and methodologies, with the ability to share knowledge with peers, development and QA groups
Proactively manage any risks and issues.

QUALIFICATIONS:

3+ years of financial services experience in loan administration, fund accounting, fund administration, asset management or Trustee operations.
Demonstrated expertise in the loan market and willingness to serve as subject matter expert to other areas of the business
Experience with financial software platforms such as Solvas Asset Management, IHS Markit (FKA WSO), Allvue Systems (FKA Black Mountain) and Sentry is helpful.
Excellent communication skills Problem-solving aptitude.
Team player with organizational and leadership skills.
Ability to manage multiple projects/tasks at once.
Strong focus on customer service and satisfaction.
Familiarity or experience with the software development, support, or operations teams is helpful but not required.
Exposure to computer programming languages such as SQL is helpful but not required.

WHAT WE OFFER:

Alter Domus provides a sophisticated, diverse, and global work environment with prominent clients. We will take your ambitions and talents to the next level while giving you the resources and support you need to succeed.

Here are some of the benefits we provide:

401(k) savings plan with 100% employer match up to 6%
Flexible paid time off from 27-35 days paid off per year, depending on your level
11 paid holidays
Paid birthday off
Generous parental leave for both parents
Health care coverage for as little as $25 per month
Flexible Hybrid working environment
Comprehensive training through our acADemy training program
Dedicated people manager and coach focused on your career

Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
• LI-JR1
Associated topics: analyst, analyze, business, business analytic, examiner, financial analyst, government, guidance, law, refine

Read the full job description and apply online on the recuiter's web-site

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