Overview:
Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion!?
Who we are
With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.
Our culture
At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Our benefits
We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.
Responsibilities:
What will you do?
Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
Utilize software systems to facilitate patient interactions.
Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
Help promote a culture of positivity and team work across your team.
Qualifications:
What are we are looking for?
Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.
Self-starters who are pro-active and eager to find solutions.
Proven ability to critically think through complex problems and adapt quickly to new procedures as the health care industry changes.
Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social ques.
Motivated contributor who is comfortable working in an office atmosphere.
High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.
Entry level opportunities are available with a through training program.
If you are ready to join the Buckeye Community and experience a fast paced, exciting opportunity in a collaborative team atmosphere, apply today!
Pay Range:
USD $15.87 - USD $23.81 /Hr.
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