Senior Client Solutions Manager

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Description

Oversee the training and implementation of Client Solutions Manager functions for selected key Clients. Maintain and develop strategic relationships with clients, including representing Business Process Solutions at client meetings and acting as a clearinghouse for all client requests.


Responsibilities

Train and mentor the Client Solutions associates on policies and procedures.
Assume supervisory responsibilities in the absence of the Director, Client Solutions.
Assist Director, Client Solutions by assuming additional Client Solutions Manager responsibilities/special assignments as needed.
Manage a strategic client portfolio as an individual contributor
Effectively communicates client information and requirements within the Business Process Solutions Organization; works with the Client Development team, where applicable.
Overall understanding of Business Process Solutions systems, processes, and procedures and knowledge of proper contacts within Business Process Solutions organization.
Ensures the smooth transition for new clients as they enter the operational phase.
Presents a single, consistent touchpoint to key clients
Works to build a broad base of support within the client organization.
Supports the planning and ongoing needs for marketing / education and awareness materials, orientation planning and special campaigns.
Contributes to the development of new business by working with Sales and Business Managers in the appropriate channels.
Maintain excellent working relationships with Customers, Clients and co-workers.

Qualifications

Education

Bachelor's Degree

Knowledge, Skill and Abilities

Strong communication and interpersonal skills.
Ability to interact with all levels of personnel including client level contacts.
Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint, Outlook).
Strong knowledge of client Trade Promotion Management Systems
Actively support organizational goals and values; align actions around organizational goals; give priority to organizational needs and concerns when making decisions
Willing to set aside personal beliefs and assumptions while maintaining an objective point of view; keeps an open mind and listens to others thoughts and opinions
Conveys ideas clearly and succinctly; tailor the message to the audience; deliver the information in a manner that is accurate and compelling
Creates effective and compelling presentations; tailor message to the audience; makes effective us of visual aids and other presentation materials

Physical

Seeing
Ability to Travel
Listening

About Us

Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: /acosta.jobs/privacy-policy-us/

Canada: /acosta.jobs/privacy-policy-ca/

We are an equal employment opportunity employer.

Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: /acosta.jobs/agency/premium

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Sales

Salary Range: $65,800.00 - $83,500.00

Company: Premium Retail Services, LLC

Req ID: 6161
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Business Development and Sales
Industries Business Consulting and Services
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