Location:
Assistant Executive Housekeeper in Welk Resorts San Diego at Marriott Vacations Worldwide Location *
*Location:*
8860 Lawrence Welk Drive *Experience:*
Resort Jobs * *
*Education and Experience*
* High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
*CORE WORK ACTIVITIES*
*Supporting Housekeeping Operations and Budgets*
* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
* Inspects guestrooms on a daily basis.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Supports and supervises an effective inspection program for all guestrooms and public space.
*Providing and Ensuring Exceptional Customer Service*
* Sets a positive example for guest relations.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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