COVID-19 Update: Sutter Health continues to hire top talent while taking steps to protect the health and safety of our workforce, patients, and the communities we serve. In accordance with state law and Sutter policy, our onsite workers are required to be vaccinated against COVID-19, with some limited, legally required exceptions. The recruitment interview process includes these requirements unless the position is fully remote.
*Experience/Knowledge/Skills*
Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
Experience in the healthcare industry preferred
Experience in shared services/internal service delivery role preferred
Experience with Microsoft Office - Word, Excel, PowerPoint desired
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Knowledge of customer relationship management (CRM) tools and related analytics desired
Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
Knowledge of Sutter Health policies, practices and procedures a plus
Familiarity with performance metrics and ability to meet identified targets a plus
Strong customer service skills and professional demeanor
Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
Ability to learn new functional processes
Ability to process requests quickly, accurately, and consistently with general supervision
Ability to learn and use various Contact Center enabling technologies
Ability to asses problems and resolve or escalate to appropriate team to resolve
Ability to recognize the appropriate style, level of detail, and message for the audience
Strong verbal and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
Strong organization and multitasking skills
Strong time management skills and ability to manage individual assignments
Ability to work in a team environment
Strong attention to detail
Requires the ability to work with and maintain confidential information*Organization:*Sutter Shared Services
*Employee Status:* Regular
*Benefits:* Yes
*Position Status:* Non-Exempt
*Union:* No
*Job Shift:* Day
*Shift Hours:*8 Hour Shift
*Days of the Week Scheduled:*Monday-Friday
*Weekend Requirements:* None
*Schedule:* Full Time
*Hrs Per 2wk Pay Period:*80
*Applications Accepted:*All Applications Accepted
Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans
Apply Later Fraud Alert: Please be aware of scams involving fraudulent job postings .
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