Sr. Service Delivery Manager

Sr.
Service Delivery Manager page is loaded Sr.
Service Delivery Manager Apply locations USA-MD-Annapolis Junction time type Full time posted on Posted 2 Days Ago job requisition id R45668 Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.
At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Sr.
Service Delivery Manager to join our team in Annapolis Junction, MD .
Responsibilities include, but are not limited to:

Overseeing and de-conflicting maintenance activities
Responding to outages and providing outage reporting/orchestration for Application SMEs
Working with internal and external customers to understand and respond to each unique need
Understand the mission of the system and be able to identify critical paths in the operations
Understand the data flow and be able to identify points of ingest and egress for data flow
Engaged with upcoming software and application releases to assist with Release Management tasks to meet customer and stakeholder's requirements
Basic Qualifications:

Full life cycle experience, responsible for the development of a complete set of architectural views for large number systems in accordance with one of the more common architecture frameworks
Must be a strong leader with solid interpersonal skills
Must be able to support work schedule that aligns with the Lead.
Generally, this will run from 0700 to 1700 local time
Must be available to provide on-call and after hours support
Must be able to inquire with Technical and Non-Technical staff about specific requirements
Must be able to adapt to requirements and changes in mission focus
Must be able to work and communicate daily with Lead and customer management at various technical and organizational levels
Knowledge of cloud concepts in relation to Infrastructure as a Service (IAAS) and Platform as a Service (PAAS)
Awareness of systems management and operational support tools and security and/or infrastructure experience
Education Qualification:

A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 7 or more years related professional experience

Certification Qualification:

SAFe Certification, preferred
Preferred Qualifications:

Experience in leading teams of diverse technical subject matter experts
Experience in software development methodologies and structured approaches to system development
ITIL 4 Foundation
Experience or fundamental understanding with the following technologies:
• Red Hat Enterprise Linux
• Red Hat OpenShift
• VMware
• Windows Operating Systems
• Microsoft SQL Database
• Oracle Database
• SolarWinds
Security Clearance Requirements:

Due to the nature of this government contract, US Citizenship and an active DOD Secret clearance with the ability to obtain an agency specific suitability clearance is required.
Physical Requirements:

Up to 10% travel may be required per year
Must be able to type
The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentation.
This position supports an IT operations environment.
All employees should expect to support work on nights and weekends and may be included in an on-call rotation for after-hours support.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.
The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.
ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.
We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ***.
ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.
ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies.
ManTech does not accept resumes from unsolicited recruiting firms.
We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access ***/careers/Pages/careers.aspx as a result of your disability.
To request an accommodation please click *** and provide your name and contact information.
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When you apply for a job at ManTech, you are taking the first step toward a new adventure.
Trailblazing technology, incredible professional development and the opportunity to serve our nation.
All while Securing the Future ®.
ManTech provides mission-focused technology solutions and services for U.S.
defense, intelligence and federal civilian agencies.
In business for more than 52 years, we excel in full-spectrum cyber, data collection & analytics, enterprise IT, and systems and software engineering solutions that support national and homeland security.
More than 9,300 talented professionals around the globe make up the ManTech family and nearly half are veterans.
As a ManTech employee, you will work for a winning team alongside colleagues that support and inspire you.
You will also have access to tuition assistance, partnerships with universities and institutions, professional groups that comprise our Communities of Practice, community service opportunities, Technical Recognition Awards, Career Enablement/Mobility programs and so much more.
What are you waiting for? Click 'Apply' and start your adventure today.
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