About the job Customer Service Rep - Work from home
At Workoo we are a team. We work as a team, we think as a team, and we have fun as a team. We believe in cities where mobility is sustainable, safe, practical and affordable. Our team works hard, every minute, to transform our communities into healthy, clean ecosystems, while providing our users with a convenient, safe and easy-to-use method of transportation. We build for the long term and with a zero waste mentality. We're here to stay, and we know our community will support us.
Be part of a team where you can
• Manage a myriad of conversations with our customers via chat, email and phone.
• Turn problems into solutions and happiness
• Be attentive to customer inquiries, comments and complaints.
• Help define new processes and best practices to optimize our customer service.
• Follow up on pending cases and resolve them in the shortest possible time.
• Help improve our customers' experience on a daily basis.
• Be essential for customer loyalty
• Be the voice of our customers in the company
• Be part of the best customer service team in town
You are a great candidate if you have
• Possibility of signing a university agreement
• Customer obsession and empathy
• Problem solver
• Basic English skills
• Good communication skills
• Proactive and multitasking skills
• Thrives in a hyper-dynamic environment
• Be willing to stay with us in a full time role afterwards
What we offer:
• A good and friendly team.
• Free rides to drive our cool and sustainable vehicles.
• Remote work from the comfort of your home.
• Fast changing environment with many challenges ahead, perfect for professional growth.
• A close-knit multicultural team working towards the same goal.
• Possibility to join the team after the internship if the profile fits the company.
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