The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments.
The ideal candidate is motivated by investigating production and customer issues with speed and is notdiscouraged by the information gap that can exist when trying to gather information on an urgent schedule.
In this role you will:
learn how to effectively make decisions with speed that will impact Lexmark's current production
work with the Technical Support Center (TSC) and Customer Experience Engineering (CXE) team to resolve unique and complicated engineering challenges related to a customers specific use case and/or environment
interface with supplies, module, and technology teams
analyze field and factory data to drive improvements to Lexmark products
expand your awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
strengthen your engineering design skills by working creatively within the existing parameters of a released product
gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
work with the product development teams to improve future products
This role requires the following:
Bachelors Degree in Electrical Engineering or Mechanical Engineering
Understanding of manufacturing process
Ability to create and understand Engineering technical documents
Excellent documentation and organization skills
Strong project management and teamwork skills
Effective oral and written communication skills
Travel may be required for this role.
Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days.
International travel to China and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.
• LI-KB1
How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.
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