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WHAT YOU'LL DO

The overall objective of the role is to be a key player in supporting the execution of Predictability, Teaming and Open Communication (PTO) and rollout of NextGen Ways of Working (NGWOW) within SEA.
Both of these are priority initiatives for the People Team, with goals to raise the level of case excellence, enhance case experience across our consulting teams, and drive a change management journey to deliver lasting transformational impact to our teams across all 6 offices in SEA.

This position was established to ensure that PTO is embedded within the BCG SEA working culture and provides the highest possible value to BCG case teams, and taken to the next level as part of the global BCG transformation of PTO towards “Next Gen Ways of Working.” The Coach will work directly with SEA case teams to facilitate PTO discussions, as well as working closely with SEA PTO Team, as well as the regional and global NGWOW teams to further develop, professionalise, and promote the NextGen PTO model for SEA.

Your main responsibilities will include, but are not limited to:

PTO / Next Gen Ways of Working
1.
Strategy & planning
  • Partner with SEA PTO Manager to conceptualise, develop and implement strategic initiatives to further enhance PTO and NGWOW in SEA
  • Support implementation of initiatives driven at regional level, and collaborate with other functions to support initiative implementation where relevant (e.g., working with Learning & Development function to embed NGWOW trainings into consulting training curriculum)
  • Collaborate with and guide a strong cadre of PTO Coaches so that they are supported to execute in their roles and enable the transformational change envisioned
2.
NextGen PTO coaching of case teams
  • Conduct early engagement of case leadership to identify risks and potential areas of NGWOW adoption on case
  • Coach case teams on adopting tangible NGWOW methods to improve case team experience, while acting as a trusted thought partner with case leadership
  • Conduct 1-on-1 and team facilitation for selected case teams to develop deep understanding of case dynamics, best practices, challenges and uncover root causes
  • Effectively coach team to develop / self-discover actionable solutions to issues
  • Engage case MDP and leadership to highlight issues and agree on intervention model
  • Escalate particularly challenging situations with senior management team (e.g., PTO MDP, People Chair, System Leader) and ensure effective follow up and case resolution
3.
Programme operations
  • Analyse results of weekly PTO survey to track and report key performance metrics, identify cases requiring intervention, follow-up to ensure they are engaged in a timely manner and provide relevant updates to management team
  • Coordinate and work with other PTO facilitators to ensure sufficient case coverage
  • Develop enhancements to and maintain repository of PTO tools and best practices (e.g., PTO kick-off pack) on the SEA PTO microsite and ensure application across cases
  • Rollout various initiatives to drive PTO and NGWOW awareness and adoption (e.g., office roadshows, quizzes, upskilling sessions, mentoring programmes)
Learning & Development
  • Support key training programmes for consulting teams (e.g., Consulting Starter, Consulting Foundations), providing training where required

YOU'RE GOOD AT

  • Senior presence, with excellent communication skills (written and verbal), analytical and problem-solving skills; strong PowerPoint skills
  • Influencing and networking skills; ability to work and connect with multi-stakeholders – MDPs, Case Team Leadership, Case Teams, People Function Leads (e.g., Staffing, Learning & Development, etc.)
  • Sound judgment, strong interpersonal skills and collaborative style
  • Excellent project management skills, highly organized, with strong attention to detail
  • Comfortable working with virtual teams
  • Team player, highly motivated, proactive, strong ownership, resourceful and friendly
  • Convey a strong positive image with high standards of professional behaviour and ethics

YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Bachelor’s degree at minimum, any field
  • Consulting background, preferably with some case team management experience
  • BCG experience at PL level and above preferred; previous experience as a PTO Coach an advantage but not required

YOU'LL WORK WITH

SEA PTO Manager, SEA PTO MDP, PTO Coaches, MDPs and Consulting teams, SEA People Team, Asia Pacific PTO Manager and NGWOW Team.
You will be part of the SEA People Team.

Read the full job description and apply online on the recuiter's web-site

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