Customer Service Representative PT

Dohrn Transfer Co
US - Illinois - Rock Island
April 19, 2024

Requisition Number: 07073-DRN

Job Title: Customer Service Representative PT

City: Rock Island

State: IL

Pay Scale: All Companies/Regions - Negotiable *Customer Service Representative PT*

*Description/Job Summary*

*Dohrn Transfer* is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

*Dohrn is currently seeking a Customer Service Representative at our Corporate office in Rock Island, IL.*

*JOB DESCRIPTION:*

* Answer customer calls and questions

* Monitor the call queue to ensure that department is meeting goal times

* Respond to emails received in the customer service ticket box

* Respond to emails received in the pick up ticket box

* Trace and monitor critical accounts to ensure on-time delivery

* Create monthly service reports for customers

* Problem-solve customer issues that arise throughout the day

* Perform other duties as needed

*QUALIFICATIONS:*

* High School education or equivalent

* Excellent Customer Service & Telephone Etiquette

* Excellent communication skills- verbal and written

* Excellent Mindset

* Detail-oriented

* 45-50 WPM typing skills

* Proficient in Microsoft Excel

* Ability to work in a team as well as independently

* Excellent attendance

*WORKING CONDITIONS/PHYSICAL DEMANDS:*

* Primarily sedentary work, which involves sitting most of the time

* May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

* The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;

* Visual Acuity including regular use of items including a computer screen or monitor

* Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers

* Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

*To navigate to the Dohrn Transfer Career Center and apply for this position, please go to*

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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