We are hiring on behalf of our client, a leading provider of merchant services, seeking a Bilingual Customer Service Representative to join their team in Downers Grove, IL. In this role, you will play a vital part in supporting existing customers-communicating fluently in both English and Spanish-and addressing inquiries, concerns, and issues related to merchant service products. This is a non-sales position focused entirely on providing top-tier customer service and support to ensure customer satisfaction.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and in-person, in both English and Spanish.
Assist customers with troubleshooting and resolving issues related to POS products and services.
Document customer interactions and follow up to ensure resolution and satisfaction.
Collaborate with other departments to address and resolve complex customer concerns.
Maintain a thorough understanding of the client's products and services to provide accurate support.
Communicate effectively with a diverse customer base, ensuring clear and accurate assistance in both languages.
Handle customer complaints with empathy and ensure efficient resolution.
Maintain customer records and update account information as necessary.
Qualifications:
High school diploma or equivalent required; additional education or certifications in customer service are a plus.
Minimum of 3 years of experience in a customer service role preferred.
Bilingual proficiency in English and Spanish is required.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and collaboratively in a team environment.
Proficient in using customer service software, databases, and tools.
Friendly and professional demeanor with a strong focus on customer satisfaction.
Perks & Benefits:
Competitive hourly wage ($18-$20 per hour)
Paid time off and holidays
Benefits package including 401K, health, dental, and vision insurance
Comprehensive training and ongoing professional development opportunities
Supportive and collaborative work environment
If you are bilingual in English and Spanish and passionate about delivering exceptional customer service, apply today to join our client's team!
Receive real-time job alerts and never miss the right job again
US - IL - IL - Granite City
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Chicago
May 8, 2025
Description: • The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child-in every school and every neighborhood-has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. Under the IDEA an occupational...
US - IL - IL - Saint Libory
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Trenton
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Albers
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Millstadt
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Mascoutah
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Belleville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - McLeansboro
May 4, 2025
It's more than a career, it's a calling IL-SSM Health at Home Mount Vernon Worker Type: Regular Job Highlights: If you are looking for a RN position that offers numerous unique advantages that make an appealing career path, this position is for you! • Provide opportunity to deliver one-on-one care,...
US - IL - IL - O Fallon
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Alton
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - Belleville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - Smithton
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Waterloo
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Edwardsville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Belleville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - East Saint Louis
April 22, 2025
Overview HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and...
US - IL - IL - New Athens
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - East Saint Louis
April 22, 2025
Overview HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and...
US - IL - IL - Alton
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - Belleville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Collinsville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Ewing
May 4, 2025
It's more than a career, it's a calling IL-SSM Health at Home Mount Vernon Worker Type: Regular Job Highlights: If you are looking for a RN position that offers numerous unique advantages that make an appealing career path, this position is for you! • Provide opportunity to deliver one-on-one care,...
US - IL - IL - Belleville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - East Saint Louis
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: • 403b, daily pay, bonuses, career advancement opportunities, and holiday pay....
US - IL - IL - Belleville
May 8, 2025
Bethesda Brings out the Best in Talented, Caring People!At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. • As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. •...
US - IL - IL - Belleville
April 22, 2025
Overview HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and...