Representante de Servicio al Cliente / (Customer Service Representative)
Guaynabo, PR
QUIENES SOMOS
En Grupo Triple S, estamos comprometidos en brindar experiencias laborales significativas para Gente Valiosa. Fomentamos un ambiente de trabajo de los altos estndares ticos, siempre destacndonos en servicio, colaboracin entre compaeros, agilidad para entregar a tiempo y rendicin de cuentas para lograr resultados.
Al unirte del Grupo Triple S, sers pieza clave para nuestros esfuerzos de brindar atencin mdica accesible y de alta calidad, as como tambin contribuirs a nuestro propsito de habilitar vidas saludables. En Puerto Rico atendemos a ms de 1 milln de asegurados a travs de nuestras lneas de negocios Medicare Advantage, Medicaid, Comercial, Vida y Propiedad & Contingencia.
Construyamos comunidades saludables juntos. ¡nete a nosotros!
ACERCA DEL ROL
Efecta tareas no rutinarias de manera independiente en apoyo de los procesos de suscripcin, renovacin y reclamaciones de servicios de salud aplicando procedimientos y guas operacionales variadas bajo supervisin general.Puede fungir como adiestrador y conlleva uso de juicio para realizar anlisis y evaluacin de peticiones para determinar y ejecutar la accin adecuada.
LO QUE ESTARS HACIENDO
Apoya, asiste y orienta, a los clientes que visitan o llamanpara manejar sus peticiones sobre los productos de cubiertas de salud y otras plizas.
Tramita y procesa peticiones requeridas para completar la transaccin solicitada por el cliente como pagos, mantenimientos, suscripciones, reembolsos, reclamaciones, cartas, certificaciones, activaciones, cancelaciones, farmacia, y quejas y querellas.
Analiza e investiga las peticiones del cliente e interviene y trabaja con otros departamentos y divisiones de la empresa para lograr la resolucin del caso.
Evala y determina la accin a tomar sobre peticiones del cliente, de acuerdo a leyes aplicables.
Investiga y redacta documentos en ingls y espaol contestando peticiones de ser requerido.
Asiste al Supervisor, Gerente, Director en reuniones, preparacin de informes, auditoras o cualquier otra asignacin, segn sea necesario.
LO QUE DEBES TRAER
Grado Asociado en Administracin de Empresas, Mercadeo o Comunicaciones completado o al menos 60crditos universitarios o colegiales, con un ao de experiencia en servicio al cliente, preferiblemente. O en su lugar, Diploma de Escuela Superior con un mnimo de 3 aos de experiencia en servicio al cliente, preferiblemente.
FECHA DE CIERRE:
"Es poltica de la compaa buscar a los(las) solicitantes calificados(as) para puestos en toda la empresa sin distincin de raza, color, origen nacional, religin, gnero, identidad de gnero, orientacin sexual real o percibida, estado civil, condicin social, las ideologas polticas, edad, discapacidad fsica o mental, condicin de veterano o cualquier otra caracterstica protegida por la ley".
Empresa libre de drogas. "Patrono con Igualdad de Oportunidad de Empleo". Accin Afirmativa para Mujeres, Minoras, Veteranos y Personas con Discapacidad".Patrono con E-Verify para verificar la elegibilidad de empleo de todos los/las nuevos(as) empleados(as).
"Invitamos a las mujeres, veteranos y discapacitados aparticipar"
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United States - united states
June 3, 2024
eTeam Inc is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Bronx, New York. & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: 06/30/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days, nights • Employment Type: Travel • Perks:...
Fusion Medical Staffing Radiology
United States - united states
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United States - united states
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United States - united states
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Marvel Medical Staffing Allied
United States - united states
June 11, 2024
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United States - united states
April 22, 2024
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Providence Health Care Staffing
United States - united states
March 18, 2024
Providence Health Care Staffing is seeking a travel Physical Therapist for a travel job in York, Maine. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 06/17/2024 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Providence...
United States - united states
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CrossMed Allied is seeking a travel CT Technologist for a travel job in Port St. Joe, Florida. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Why CrossMed?...
Marvel Medical Staffing Allied
United States - united states
April 29, 2024
Marvel Medical Staffing Allied is seeking a travel Ultrasound Technologist for a travel job in Ottumwa, State. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: 06/30/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment...
Fusion Medical Staffing Radiology
United States - united states
May 24, 2024
Fusion Medical Staffing-Radiology is seeking a travel Ultrasound Technologist for a travel job in Kamuela, Hawaii. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: 07/08/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours •...
Providence Health Care Staffing
United States - united states
April 30, 2024
Providence Health Care Staffing is seeking a travel CT Technologist for a travel job in Port St.Lucie, Florida. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
Providence Health Care Staffing
United States - united states
June 6, 2024
Providence Health Care Staffing is seeking a travel nurse RN Oncology for a travel nursing job in York, Maine. & Requirements • Specialty: Oncology • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 8 hours, days • Employment Type: Travel Providence Health Care...
United States - united states
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Providence Health Care Staffing
United States - united states
June 7, 2024
Providence Health Care Staffing is seeking a travel Speech Language Pathologist for a travel job in Town & Country, Missouri. & Requirements • Specialty: Speech Language Pathologist • Discipline: Therapy • Start Date: 06/24/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days •...
Fusion Medical Staffing Radiology
United States - united states
May 10, 2024
Fusion Medical Staffing-Radiology is seeking a travel Nuclear Medicine Technologist for a travel job in Cortlandt Manor, New York. & Requirements • Specialty: Nuclear Medicine Technologist • Discipline: Allied Health Professional • Start Date: 07/15/2024 • Duration: 26 weeks • 40 hours per week •...
Fusion Medical Staffing Radiology
United States - united states
April 1, 2024
Fusion Medical Staffing-Radiology is seeking a travel Nuclear Medicine Technologist for a travel job in Bronx, New York. & Requirements • Specialty: Nuclear Medicine Technologist • Discipline: Allied Health Professional • Start Date: 07/03/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8...
United States - united states
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Genie Healthcare is seeking a travel nurse RN Home Health for a travel nursing job in Mason, Iowa. & Requirements • Specialty: Home Health • Discipline: RN • Start Date: 06/24/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel "Experience required...
United States - united states
May 22, 2024
CrossMed is seeking a travel nurse RN Oncology for a travel nursing job in York, Maine. & Requirements • Specialty: Oncology • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Why CrossMed? CrossMed was created by a group of women...
United States - united states
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Genie Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Mason, Iowa. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 06/24/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel "Experience required...
Fusion Medical Staffing Radiology
United States - united states
April 17, 2024
Fusion Medical Staffing-Radiology is seeking a travel CT Technologist for a travel job in Kamuela, Hawaii. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/08/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - united states
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IntellaPro is seeking a per diem / prn nurse RN ICU - Intensive Care Unit for a per diem / prn nursing job in Convington, Washington. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 07/01/2024 • Duration: Ongoing • Shift: 12 hours, days, nights • Employment Type:...
Providence Health Care Staffing
United States - united states
May 20, 2024
Providence Health Care Staffing is seeking a travel Occupational Therapist for a travel job in Freemont, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 32 hours per week • Shift: 8 hours, days • Employment Type: Travel...
United States - united states
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Trustaff Allied is seeking a travel Echo Technologist for a travel job in O Fallon, Illinois. & Requirements • Specialty: Echo Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel As an...
Marvel Medical Staffing Allied
United States - united states
April 20, 2024
Marvel Medical Staffing Allied is seeking a travel CT Technologist for a travel job in Kamuela, Hawaii. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/08/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel...
United States - united states
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Host Healthcare is seeking a travel CT Technologist for a travel job in Port St Joe, Florida. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 12 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Host...
United States - united states
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IntellaPro is seeking a travel nurse RN Psychiatric for a travel nursing job in Bronx, New York. & Requirements • Specialty: Psychiatric • Discipline: RN • Start Date: 07/01/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel • Perks: Health Insurance...
Fusion Medical Staffing Nursing
United States - united states
May 2, 2024
Fusion Medical Staffing-Nursing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Lanai City, Hawaii. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...