Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.
Position: GGC Network Support
Location: Lawrenceville, GA 30043
Duration: 3+ Months
Job Type: Contract
Work Type: Hybrid
The Network Support focus will be helping resolve support tickets surrounding VoIP, port/cable checks, Wireless network connectivity issues for staff, faculty, and students, UPS replacements, inventory/data gathering, and other various duties.
Under broad supervision, combines strong technical skills with knowledge of network administration. Provides technical support to development team members. Work on one or more projects of high complexity within areas of expertise.
Collaborate with the Network Team and Department Director to ensure network security and connectivity.
Provide end-user support for Tier-1 and Tier-2 level network issues based on business priorities.
Assist in deploying/maintaining core switches/routers.
Deploy, maintain, and manage telephone system: SIP (session initiation protocol) , PRI (primary rate interface), and VoIP (voice over internet protocol).
Maintain host name servers and their IP addresses which include DNS (domain named service) and DHCP (dynamic host configuration protocol).
Maintain VLAN and IP address schemas.
Ensure proxy authentication through NPS (network policy service) and Radius.
Resolve escalations on an array of end-user telephony issues, and wireless and wired networking problems.
Configure/deploy/troubleshoot WAPs (wireless access points) and their controllers and management systems.
Be on-call 24x7 in case of emergency network issues and to handle any outages relating to the network/telephony.
Manage day-to-day administration of Campus Switches, Routers, and Firewall and their supporting applications.
Document completed projects and tasks.
Insure efficiency, security, reliability, usability, and scalability of network equipment through proactive monitoring and automation.
Research and make recommendations to improve networking and telecommunications standards and processes.
Maintain VoIP Call Center, hunt groups, and call routing.
Ability to troubleshoot complex network issues with little intervention from others or documentation.
Other duties as assigned.
Qualifications: 4 Year / Bachelor's Degree, or equivalent experience.
Ten years of experience working with IP networks and supporting systems.
Experience with Palo Alto firewalls, Palo Alto Global Protect VPN and Cisco VPN including remote implementation, troubleshooting, and problem resolution (or equivalent experience with similar hardware/software).
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
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