Desktop Support Tech

Crescens
US - Georgia - Atlanta
April 16, 2024

Job title : Desktop Support Tech
Location : Atlanta, G
Duration : 2 Months
Type : Onsite

The Client requires staff augmentation to facilitate Desktop Support responsibilities.
The Desktop Support Engineer will hold responsibility for but limited to: Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites
Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites
May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate
Individuals will be responsible for responding to new customer support cases via phone email and chat
Use their skills to troubleshoot and accurately document customer issues
Providing regular communication to the customer in a timely and professional manner
Assist colleagues in the team with mentoring and training
Assume ownership of customer issues and aim to resolve issues effectively, escalating cases Level 3 or product champions where necessary
Assist in the testing of new product builds and releases
Solve basic common user problems in real time, including software functionality problems and questions
Basic understanding Windows Active Directory
Familiarity with CCD and/or Digital camera technologies for tuning and improving video image quality
Strong computer skills, including MS Excel, Outlook, Windows Operating Systems
Work experience in a Technical domain
Senior Technical Support Specialist will spend significant time with customers, so a great deal of "on-the-road" travelling will be necessary on a weekly basis
Typically qualified to HNC / HND level in electronics or another relevant subject, but may be qualified by experience
Advanced troubleshooting of customer issues and be accountable for providing customers with timely resolution and feedback
As you gain in experience mentor new team members
When requested perform customer on-site visits
Work closely with Engineering to ensure issues are accurately diagnosed and replicated
Debug Software and Hardware issues and provide solutions to the customer
Report, escalate, and manage resolution of customer's problems
Manage account and ensure any product updates/new releases are matched to the customer's business case and strategy
Site visits and conference calls with customers and partners required
Be able to work comfortably in a fast paced environment
Responding to customer's operational queries
Implementation of software updates
Candidate should have strong SQL skills and ability to understand complex SQL statements
Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP
strong capacity and desire to develop customer service and communication skills
The ability to manage multiple urgent issues in parallel.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

LPN Licensed Practical Nurse FT Week Nights Neuroscience

St Mary s Health Care System

United States - GA - GA - Athens
January 18, 2024

Employment Type: • Full time Shift: • 12 Hour Night Shift Description: • A licensed practical nurse carries out routine patient care assignments, administers medications, performs venipuncture, administers fluids and certain approved drugs intravenously; contributes to the initiation,...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now