•
• Customer Service Advisor
•
• Customer Service Advisor
•
• Requisition ID:
• 113505
• Category:
• Stores
• Position Summary
•
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
• Duties & Responsibilities
•
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.
• Knowledge, Skills, and Abilities
•
• High school diploma or equivalent required.
• Valid Drivers License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.
• Physical Demands/Work Environment
•
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Physical Demands
•
• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
United States - GA - GA - Atlanta
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Augusta
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Dalton
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Macon
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Atlanta
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Albany
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Savannah
May 20, 2024
Additional Information Chief Engineer, Pay: • $24.00/hour, open availability required, previous hotel maintenance experience preferred. • Job Number 24088318 • Job Category Engineering & Facilities • Location Courtyard Savannah Midtown, 6703 Abercorn Street, Savannah, Georgia, United States VIEW ON...
United States - GA - GA - Columbus
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Columbus
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Columbus
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Savannah
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Athens
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Duluth
May 23, 2024
About Milan Laser Hair Removal • Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life...
United States - GA - GA - Marietta
May 21, 2024
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in...
United States - GA - GA - Albany
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Savannah
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Savannah
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Marietta
May 21, 2024
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in...
United States - GA - GA - Duluth
May 10, 2024
Job Number 24081698 • Job Category Engineering & Facilities • Location Courtyard Atlanta Duluth/Gwinnett Place, 3550 Venture Parkway, Duluth, Georgia, United States VIEW ON MAP • Schedule Full-Time • Located Remotely? N • Relocation? N • Position Type Non-Management • POSITION SUMMARY Respond and...
United States - GA - GA - Macon
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Duluth
May 10, 2024
Job Number 24081698 • Job Category Engineering & Facilities • Location Courtyard Atlanta Duluth/Gwinnett Place, 3550 Venture Parkway, Duluth, Georgia, United States VIEW ON MAP • Schedule Full-Time • Located Remotely? N • Relocation? N • Position Type Non-Management • POSITION SUMMARY Respond and...
United States - GA - GA - Peachtree Corners
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Dunwoody
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Savannah
May 16, 2024
Additional Information Full Time, Part Time • Job Number 24085673 • Job Category Engineering & Facilities • Location The Westin Savannah Harbor Golf Resort & Spa, 1 Resort Drive, Savannah, Georgia, United States VIEW ON MAP • Schedule Full-Time • Located Remotely? N • Relocation? N • Position Type...
United States - GA - GA - Valdosta
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Dunwoody
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...
United States - GA - GA - Albany
May 23, 2024
Description: • Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education with housing, meals, and more-and all costs are covered. Thanks to the generosity of Milton...