Business Analyst - Customer Experience

Banesco USA
US - Florida - Miami
April 24, 2025

Job Title

Business Analyst - Customer Experience

Banesco USA is searching for their new Business Analyst for our Customer Experience Department.

Primary Job Duties:

Responsible for creating and maintaining periodic reports for example the daily variance report, financial reports and analysis to find the discrepancies.
Prepares presentations for the Sales Process & Effectiveness Lead for various committees and meetings.
Provide business performance reviews to the various lines of business of the bank.
Assists in the implementation and execution of the projects assigned for the Sales Excellence and Effectiveness team adhering to the established timeliness and maintaining quality standards of output.
Responsible for completing all the required documentation from the PMO department for example, project GANTT, while using the bank's project management methodology.
Communicates with the involved parties of the project to ensure timelines are met.
Assist the Sales Process & Effectiveness Lead with other duties and projects as assigned.
Responsible for completing annual training program assigned.
Performs other functions and/or duties as assigned.
Collaborate with the business units to gather requirements and deliver insights for reporting needs.
Perform data cleansing and transformation using Excel and Power Query
Design and develop interactive Power BI reports and dashboards.
Develop data models to accelerate sales initiatives, identify customer experience and behavioral patterns, among others.

Job Requirements:

Education: Associate or undergraduate degree in Business administration, computer science or data management.
Experience: Three (3) to five (5) years of experience in a business analyst role.
Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
Demonstrated ability to connect to and transform data from multiple sources using Power Query and SQL.
Proven ability to translate business requirements into impactful visualizations using Power BI.
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
Strong verbal and written communication skills, ability to communicate at all levels of the organization.
Strong attention to detail and accuracy.
Strong analytical skills in order to find discrepancies in reporting.
Ability to multi-task, with strong organization, time-management and prioritizing skills.
Strong customer service skills, ensuring satisfaction of both internal and external customers.
Basic knowledge of related State and Federal banking compliance regulations and operational policies.
Ability to work with minimal supervision while performing duties.
Experience in banking or financial services is a plus.

Benefits:

Competitive Salary.
PTO
Hybrid Work Model (remote and on-site work)
Tuition Reimbursement.
Paid Parental Leave
Medical, Dental, Vision
401(k) retirement plan.
Life Insurance
Supplemental Insurances
Short-Term & Long-Term Disability

About Us:

Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries.

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.
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Read the full job description and apply online on the recuiter's web-site

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