Technical Support Engineer SOC Marlborough USA Fully Remote

Corero Network Security plc
US - Connecticut - Ellington
June 12, 2024
Engineering

Technical Support Engineer (North America)About usCorero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions.

We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools.
Corero's technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime.
Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK.
The Company is listed on the London Stock Exchange's AIM market under the ticker CNS.
For more information, visit

***The roleCorero is looking for a Technical Support Engineer (North America) who not only thrives working in a fast-paced environment but with a hunger to learn and meet the ever-evolving cybersecurity challenge of DDoS attackers.This is an opportunity to join an agile and growing company in a high growth cybersecurity market, focused on generating customer value and high levels of customer satisfaction.
The Corero SOC team operates in a fast-paced, flexible environment where individuals are empowered and encouraged to innovate.

This results in the ability to make a big positive impact.

In this role, you ll work closely with customers, both with individual accountability but also working closely in a team within the SOC, escalating matters as appropriate to long-serving members of the SOC team.Reporting to the Head of SOC, the ideal candidate as Technical Support Engineer will provide incident response, triaging queries, and escalating matters as appropriate within a 24x7 Security Operation Center as part of a global team.

The candidate shall have an interest and enthusiasm for cybersecurity, network security, solving issues and high levels of attentiveness and service towards high levels of customer satisfaction.Responsibilities:
The duties and responsibilities of this Technical Support Engineer role include, but are not limited to, the following:
Rapid response to security incidents generated via analysis and automated toolsLead security incident response investigation process and triage incident reports as requiredBe able to make rapid and thoughtful decisions, often with incomplete information, and engage with customers to understand and help towards mitigating DDoS attacks in their environment, providing high levels of customer support and interactionWork with the customer to resolve issues alongside more experienced members of the teamTroubleshoot problems and issues with customer networks and virtual environment alongside more experienced members of the teamRequirements:
Effective communication, organizational, and problem-solving skillsCustomer-facing skills requiredActive interest in systems and networksKnowledge / experience using Linux and other related tools desirableKnowledge / understanding of network protocols (TCP/IP) desirableKnowledge / experience of (virtual) infrastructure design and management in mission critical environments desirableNetwork or security certifications a plusSelf-motivated and, in time while supported, able to work with minimal supervisionOffice or remote working from home possibleFluent English.

Additional languages desirableWhat we offerFull-time remote positionAvailable office in Marlborough, MACompetitive compensation package401kMedical Insurance20 days off + bank holidays + birthday leaveEnhanced parental leave
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Associated topics:
assistant, client support, customer support, desk, excel, help desk, information technology help desk, information technology support, technical support, technical support specialist

Read the full job description and apply online on the recuiter's web-site

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