Our client, a leading international law firm, is seeking a Senior Desktop Support Analyst to join their IT team. This is an onsite position based at the firm's office location in Century City.
Description
The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.
Responsibilities
Provide end user support for any technical issues including but not limited to the desktop, phones,
mobile devices, network and application.
Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues.
Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
Identify and provide (when applicable) training for users.
Set up, support and maintain fleet of computers, laptops, terminals, and printers.
Keep computers current with OS version as well as all applications installed.
Identify, diagnose, solve and/or track to resolution hardware and software problems.
Differentiate between hardware and software problems.
Provide on & occasionally off site support to end users home, client sites or remote offices.
Test and evaluate hardware as assigned.
Conduct project related research as assigned.
Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
Provide support for creation, deletion and modification of user\phone profiles using Cisco Call
Manager.
Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
Must be able to work outside of regular hours in order to accommodate complete business needs.
Perform routine conference room check to ensure they are properly maintained and updated
Perform other duties as assigned.
Qualifications
Experience with testing and troubleshooting PC's, phones and laptops
Excellent verbal communication skills required
Excellent customer relationship skills required
The ability to work with a small, highly agile team
The ability to adapt to rapidly changing requirements and strategies
ADA Requirements
Must be able to sit at a computer for long periods of time
Must be able to lift and carry boxes of computer equipment weighing up to 35-40 lbs
Must be able to walk briskly throughout the firm delivering computer hardware
FLSA
Non-Exempt
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