Program Operations Supervisor I

Position; Program Operations Supervisor I
Department: Grant Writing
Reports to: Director

The full time Program Operations Supervisor I works closely with homeless service providers to bridge services for efficient care to the most vulnerable individuals. This position involves coordinating efforts between homeless service providers and internal substance use treatment programs to ensure comprehensive care and support. They will also participate in developing and implementing agency policy related to quality services for individuals experiencing or at risk of homelessness within the agency. Person should have ability to plan and effectively manage day to day work activities and achieve long term project goals and objectives. Candidate must be proficient in Microsoft 365, writing/developing monthly programmatic reports, facilitating community meetings, and must be very familiar with resources and agencies located in Los Angeles. Candidate should have experience working directly with the homeless populations and/or equivalent work experience in behavioral health services.
SALARY RANGE
$26.50 - $42.50 / per hour DOE
HOURS 8 per day / 5 Days per Week / Salary
CATAGORIES OF DUTIES Responsible for recruiting, supervision, performance review, discipline of staff as assigned by Director. Depending on the nature or type of department, office, program or unit, this may include; counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping or front office staff.
Responsible for insuring staff and patient safety through oversight of physical plant maintenance functions
Performs and/or oversees regular chart audits, record keeping and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.
Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair and other maintenance reports to include fire life safety and other environment of care reporting.
Actively seeks to expand network of referral resources through regular networking and outreach activities as assigned.
Attends in-service training and educational workshops.
Attends all required staff meetings.
Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate.
Conducts self in a professional manner in areas of dress, language, attitude and behavior. At all times is a role model for other staff and patients.
Exhibits full knowledge and support of the philosophy and objectives of the Agency.
Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
As appropriate properly documents in the medical record any rendered services.
Participation in medical record and other report and record reviews as assigned.
Utilization review activities, as required.
Knowledge of current legal standards pertaining to professional practice, reporting requirements (i.e., suspected abuse; Tarasoff), professional boundaries and related issues.
Conducts or participates in performance evaluations of interns and other staff, as required.
Attending clinical and administrative committee meetings, as requested.
Participating in community events, presentations, meetings, and outreach on behalf of TTC.
Additional functions as specifically requested by the Program Director and/or Administrator.
1. Day to Day Patient Operations including but not limited to:
Patient flow/movement
Crisis Management/visibility on the Floor
Cleanliness of the Environment- Unit Inspections
Enforcement of rules and approval of consequences
Identification of AMA risks
Supervise urinalysis and search training as applicable to program/unit.
UA testing oversight and reporting
New patient orientation
Oversee and monitor activities and schedules of assigned staff.
Oversee patient placement including room assignment as applicable
Certain items above may apply outside of various TTC programs in such places like patient reception, dinning, outdoor areas etc.
2. Staff Supervision Orientation of new employees
Taking outcome of chart/record audits back to those on each shift to manage compliance.
Chart and other record audits with others on Management team
Ongoing supervision of documentation compliance in medical records.
Support to staff
E-Time
Assisting Director with Discipline
Assisting Director with Hiring
Evaluations
Scheduling staff coverage, time-off requests, etc.
3. Administration Active participation in agency-wide committees as assigned.
Attends in service training and educational workshops.
Attends weekly management meetings with Program Director
Support the management team and to act as an agent of the organization in all situations- utilize management team meetings as a forum to resolve differences.
4. Other On-call for urgent matters twenty-four (24) hours a day.
Work closely with staff to monitor adherence to organizational philosophy goals and objectives.
Provide staffing and provide crisis management, as needed.
EDUCATION/EXPERIENCE/QUALIFICATIONS GUIDELINES Approximate Number of Employees Supervised : 1 to 5
High School Diploma/GED
Academic Counseling Certificate
0-2 Years of Supervisory Experience, after factors may be considered with COO approval
SETTING
Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.
EQUAL OPPORTUNITY EMPLOYER Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.
ADA REQUIREMENT Tarzana Treatment Centers, Inc. supports the American with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.
• SJ2021
•