Job Summary:
Night Stockers at Hobby Lobby are responsible for handling various stock and merchandise management tasks outside of regular business hours. This position is ideal for those who prefer working in less customer-facing roles and during off-peak hours.
Responsibilities:
• Receive, unload, and sort products during shipment deliveries efficiently and accurately.
• Restock shelves, ensuring all items are organized according to the store layout and safety guidelines.
• Perform inventory controls and keep quality standards high for audits.
• Clean and organize aisles, end caps, and displays to ensure a presentable store appearance.
• Assist with the implementation of store layout changes, including moving shelving and setting up display units.
• Report any discrepancies, damages, or issues with merchandise to the management.
Qualifications:
• Previous stocking experience or similar preferred but not essential.
• Strong physical endurance to lift heavy loads and remain on feet for most of the shift.
• Ability to work independently with minimal supervision.
• Attention to detail and problem-solving skills.
• Reliability and punctuality.
• High school diploma or equivalent.
4. Customer Service Representative
Customer Service Representatives at Hobby Lobby provide assistance to customers both in-store and over the phone, resolving issues, and ensuring a satisfactory shopping experience. They are critical to maintaining the company's reputation for customer care.
• Handle customer inquiries, complaints, and returns with a polite and effective manner.
• Provide accurate information about products and services, and current promotions.
• Process exchanges, returns, and refunds in accordance with company policies.
• Maintain thorough knowledge of store layout, inventory, and pricing structure.
• Assist with customer purchases and provide suggestions and recommendations.
• Collaborate with other team members to ensure overall customer satisfaction.
• Strong verbal and written communication skills.
• Experience in a customer service role is highly advantageous.
• Ability to handle stressful situations and diffuse customer dissatisfaction professionally.
• Proficient in using computer software and POS systems.
• High school diploma or higher; additional certification in customer service or related fields is a plus.
• Flexibility in working hours, including availability to work weekends, evenings, and some holidays.
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