German speaker CSR Regional Key Account Management Fixed-term

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As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as a

German speaker CSR Regional Key Account Management (Fixed-term)

(parental cover until 31 August 2026)

The Regional Key Account Management - Customer Service Representative (RKAM CSR) role exists to provide first and second line of customer support to telephone and written enquiries of Regional, Global and Strategic Accounts on B2B level for First Fill and in the aftersales business (OEM) in accordance with agreed service levels. The position will ensure all customer queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. RKAM CSRs are responsible for ensuring smooth deliveries to the customer's production when the engines are filled for the first time with BP lubricants.

In this role You will:

• Account set-up, allocation and delivery issues
• Order processing and order fulfilment
• Sales order tracking
• Resolve technical queries, issues with e-ordering (web portal, customer portal, EDI)
• Monitor supply outages and react accordingly for incoming and existing orders
• Complaint resolution, identification and management of complaint root causes
• Support the implementation of Quality Management Standards included OMS and 8D reports
• Contribution to the internal - and external (customer) audits
• Participate in the LBM Process (Lubes Business Management), sales planning and annual budget forecast
• Understand, track and apply in the daily work the customer specific requirements (CSR)
• Ensure right customer master data with the responsible O2C teams and with Accenture
• Effective cash collection and monitoring of customer accounts
• Support attending customer's tenders with preparing all supporting materials
• Dealing with customers' accounts and active contribution to keep these fully reconciled (work closely with internal O2C teams and with Accenture)
• Transactional Pricing with applying various pricing models
• Take ownership and resolve advanced telephone and written customer issues.
• Proactively monitors, controls the Regional, Global and Strategic Accounts and investigates any potential issue to ensure operational excellence

What You will need to be successful:

• Fluency in German AND English
• Bachelor's degree or equivalent experience in customer service, in a telephone environment and/or Business Service Center environment is required
• Experience with Key Account Management is an advantage
• Must demonstrate excellent understanding of customers' needs / behaviors and customer specific requirements
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong understanding of end-to-end order to cash process included customer specific requirements
• Strong time management, organization and solving skills
• Highly motivated, self-reliant and proactive attitude
• Experience using SAP and/or Siebel and MS Office application
• Senior partner management skills

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule:
  home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e. g. :
  Extended parental leave, Mother-baby room
• Employees' wellbeing programs e. g. :
  Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e. g. :
  Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e. g. , accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc. ). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

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