Business Operations and Logistics Advisor Marine/Energy - German speaking

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As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we're home to a range of brands across many areas of our industry. We're investing in today's energy system and helping build out tomorrow's. So while we're still in oil and gas, over the next decade we'll become a different kind of energy company. We're decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too - working across our industry to improve people's lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as a

Business Operations and Logistics Advisor (Marine/Energy) - German speaking

The Business operations teams are accountable for the overall customer experience coordinating day-to-day delivery of customer service, sales execution, and delivery operations. The operations advisors act as the key relationship manager between Sales, Marketing, Global Supply Chain (GSC) and Finance Business Technology Center (FBT). Ensuring uninterrupted customer service by managing complex orders/deliveries issues brought up in from other functions and works efficiently across countries, regions, and functions.

In this role You will:

• Evaluates the level of services offered to the customers, identifying areas of concern and recommending the right actions (using the IFOT and HIDS tools for customers).
• Represents the Business Operations function on the country or Area level.
• Communicates with sales (Marine and Energy) and GSC, being the focal point for dispute resolution. Networks issues within Customer Operations, trying to achieve consensus among the team and elevates, where appropriate.
• Interfaces on a regular basis with the Regional Operations Manager.
• Ensures that the GME strategic directions are implemented on a local level, proposing ways of adapting the strategy to the country/area business environment.
• Builds up strong relationships with key customers through joint visits with account managers.
• Ensure the team delivers as per our customer service agreement in all respects and take prompt corrective action to deal with unforeseen circumstances.
• Support Sales with timely events input and recommendation to build the robust assumption for sales forecasting.
• Support the GSC demand planning team with timely sales events input to maintain the correct stock levels to meet customer's needs, as measured by IFOT, while developing mitigation plans to reduce working capital and avoid slow moving and obsolete stock (SLOB).
• Together with FBT, accountable for important metrics that track customer satisfaction within the Order to Cash process.
• Supporting the business meet customer needs through the Competitor Assist program to procure and supply products from outside when not available in-house.
• Facilitate airfreight requests to ensure that we are meeting customer requirements while looking to challenge the need for airfreight through process improvements and better coordination with GSC where relevant.
• Investigate all customer complaints or non-conformances logged in the customer complaint system & their timely resolution. Identify recurring trends and work with GSC to implement effective corrective actions.
• Coordinate all aspects of implementation, together with GSC, for changes to GME customer offers, ranging from new product launches to delivery lead time changes etc.
• Act as response team member for crisis / continuity management, with accountabilities consistent with relevant response plans and as assigned by the response team leader.
• Lead initiatives on analysis, control, and reduction of logistics costs (e. g. , rushed orders reduction, port optimization etc. ).

What You will need to be successful:

• Excellent proficiency in English and German language is required.
• Project management and process optimization experience is required.
• At least 6 years in supply operations or demand controller or order management experience
• Supervisory role experience is preferred.
• Understanding of shipping, oil & gas market and global dynamics, trends, and regulatory environment desirable.
• Proven abilities of dealing with and influencing multiple internal and external partners both within and outside the organization is essential for success in this role.
• High analytical and data interpretation skills
• Proficiency in Microsoft office and Power BI applications

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule:
  home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e. g. :
  Extended parental leave, Mother-baby room
• Employees' wellbeing programs e. g. :
  Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e. g. :
  Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orie.