Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
Claims Operations Specialist
Job Overview
OPENLANE is looking for an Claims Operations Specialist who will be mainly liaising calls to ensure only customers with existing arbitration cases are transferred to the Arbitration team. The position requires the management of timely arbitration between buyers and sellers with the goal of reaching a successful resolution based on auction arbitration policies. In addition, the Claims Operations Specialists will also manage the timely closure of arbitration cases and assisting in filing of new claims
Responsibilities and Duties:
Responsible in handling customer queries about arbitration case status, payment and refunds inquiries via phone
Acts as a liaison for the calls being received before transferring the call to the Arbitration team
Creation of callback tasks in cases where the Arbitration Specialist is unavailable to take the customer call
Ensuring vehicle data is accurate in preparation for remarketing
Monitors cases that are pending for more than 24 hours and is responsible for following up with the Arbitration team
Checking of support cases' accuracy, making sure that it is tag to the correct arbitration case
Assisting customers in filing arbitration cases through an online portal
Qualifications & Education Requirements:
High School Diploma or equivalent required; Bachelor's degree preferred
Preferably 1-3 years of automotive, mechanical or body shop experience; dispute resolution experience is an asset
Experience with automobile brands, equipment, mechanics and structure preferred
Must have a superior customer service and dispute resolution orientation
Strong verbal and written communication skill required
Effective report writing and composition skills required
Experience and working knowledge of Microsoft Office applications including Excel, Word and Outlook
Strong management and organization skills
Knowledge of health and safety practices and policies Ability to speak French fluently is an asset, but not a requirement, for this position
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? - We can't wait to hear from you!
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