Community Project Manager

SmartRent
US - Arizona - Scottsdale
May 17, 2024

Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500™ list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year® 2023 -and we're just getting started.

As a Community Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process. Your role involves setting clear expectations for the upcoming implementation, addressing any inquiries or issues that may arise, and ensuring projects stay on schedule. Collaboration with various teams within the company will be key to successfully managing projects and meeting client requirements.

In this role, we're seeking a motivated and proactive individual to join our team. The ideal candidate will have a passion for project management, thrive in a dynamic environment, and exhibit keen attention to detail throughout all project phases, from pre-installation planning to post-installation follow-up. This role requires exceptional organizational skills to keep projects on course and meet deadlines, coupled with a commitment to continuous learning and staying in tune with industry trends. If you're ready to make a difference and embrace the challenges of this role, we want to hear from you!

Responsibilities

Oversee multiple projects and maintain regular communication with clients regarding the installation process and the comprehensive implementation of SmartRent's solutions.
Have regular conversations with clients to understand any pain points, as well as what will make their SmartRent experience successful.
Prioritize and address client needs and requests on an ongoing basis.
Collaborate with the Field team to coordinate project scheduling needs proactively.
Internal collaboration with Sales, Account Management, Field Managers, Support, Product, and Engineering teams - you will be the voice of the external stakeholders.
Identify and task issues that require involvement from Engineering, General Contractors, and internal teams like Billing or Sales.
Lead community presentations to educate residents/staff on SmartRent's technological offerings and Implementation.
Train local staff on basic troubleshooting, maintenance, and upkeep of SmartRent products/software as needed.
Manage all Change Orders, Warranty Replacements, and RMA's.
Manage/coordinate any field returns.
Efficiently manage emails and calendars, including prioritizing messages, scheduling and coordinating meetings.
Abide by company SLA standards.

Required Qualifications

At least 2 years of experience in a customer-facing environment
At least 1 year of experience in project management or similar role
Experience with a CRM or project management solution (Salesforce, Jira, and Zendesk preferred)
Must be tech savvy and computer literate, including proficiency using Google Suite
Excellent written and verbal communication skills
The enthusiasm, patience, and organization required to handle multiple client requests effectively
An analytical mindset with a passion for problem solving
Experience with and a skill for de-escalating situations
An excellent work ethic and self-motivation
Time management and organizational skills
High attention to detail and process-oriented
Hands on experience with training new customers on software or physical products
The ability to write about technical subjects clearly and in an engaging style
A passion to grow & learn
Willingness and ability to travel (including overnight stays) to client sites if needed

Preferred Qualifications

Experience in Proptech, Property Management or Multi-Family housing industries
Technical understanding of how smart home devices work and how to install them
Hands-on experience with software implementation while supporting customers using an Enterprise Hardware/Software or SaaS Solution
Being able to Multitask / Be adaptable
Problem-solving skills

#LI-Hybrid#LI-AV1

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:

Do the hard work and go out of your way to deliver excellence
Own outcomes and learn from your mistakes
Are a collaborative and supportive team player; win or lose you lift others up
Value authenticity, other's perspectives, and diversity in the workplace
Have a passion for smart tech and the real estate industry

Read the full job description and apply online on the recuiter's web-site

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