Customer service / Inside Sales Representative 3

Daikin Comfort Technologies
US - Arizona - Chandler
April 21, 2024

Overview:

Customer Services / Inside Sales Representative

The Opportunity

Goodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customers inquiries or complaints regarding the organizations products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organizations policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organizations policies, procedures, practices, products and services.

Sales Representative Inside

Sells the organizations products and services by calling prospective and established customers. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May travel to customer location to follow-up, make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website ***, and submitting your resume.

Responsibilities:

May include:

Answer parts line
Order processing
Executing all aspects of the sales function including order inputting
Existing account management
Relationship development
Serve as primary contact with accounts
Process purchase orders and requests for quotations
Provide customers with product and delivery information
Work closely with manufacturing personnel to meet customers requirements
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Generate new and repeat sales by providing product and technical information in a timely manner
Recommend alternate products based on cost, availability or specifications
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Other tasks as assigned

Qualifications:

1 3 years experience
High School diploma or GED equivalent, some college preferred
The inside sales / customer service representative will work cooperatively with sales and other members of the company to grow existing customers, create new customers, increase sales while increasing customer satisfaction
Prior telemarketing sales experience preferred
General Microsoft Office skills (Outlook, Excel, Word)
Customer service skills
Answering of phones and directing calls
Good verbal skills must be able to explain fairly technical parts information clearly
Written skills must be able to communicate via email effectively with customers
Organizational skills
Ability to multi-task
Ability to handle high call volume

Read the full job description and apply online on the recuiter's web-site

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