Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We're looking for self-motivated, goal-oriented, confident communicators with sales or negotiation experience to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.About you:
You've developed your skills with 1+ year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.
We've found that everyone from tenured collections agents, outbound sales reps from any industry, and customer service professionals with retail, restaurant and hospitality backgrounds are well-prepared for success in this key role. If any of these sound like you - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!
The impact you'll make:
You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.
Day-by-day, you'll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.
You'll thrive in this role if:
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