JOB SUMMARY
We are seeking a Support Technician to join Jack's Family Restaurants support team!
This position is responsible for the support of restaurant facilities and technologies (such as point-of-sale systems, kitchen displays, printers, networking, and applications). The ideal candidate will have previous experience with troubleshooting technical issues in a fast-paced environment as well as excellent communication, organization and computer skills.
Candidates must be local to the Birmingham area or willing to relocate.
ESSENTIAL FUNCTIONS:
Assist in the daily operations of the call center, handling facilities and technical support calls for Jacks Family Restaurants.
Respond to customer technical problems/issues related to hardware, software, and networking via e-mail, text, and phone and follow up on these issues.
Use troubleshooting techniques and tools to identify issues.
Monitor, track, and escalate tickets as needed to ensure all tickets are resolved in a timely manner.
Collaborate and build relationships with other departments to resolve issues and improve support.
Set up, configure, and repair equipment and technology as needed.
Create and maintain documentation.
Help warehouse manager with inventory management and auditing.
Other duties as assigned.
REQUIREMENTS:
2 or more years of experience in a Call Center or similar role.
Strong computer skills and technical support experience.
Excellent written and verbal communication skills.
Proficient writing, typing, and documentation skills.
Ability to multi-task and work in a fast-paced environment with changing priorities.
High attention to detail and great organizational skills.
Ability to perform frequent bending, twisting, walking, reaching, lifting to 50 pounds.
Availability for nights and weekends required.
SCHEDULE:
Monday to Friday, weekends as needed
Business Casual Dress
In person at local headquarters
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