Technical Support Officer Outsourced

IDB3425 - Technical Support Officer (Outsourced)To provide proficient secretarial support to the Director of Business Development Department and to the Business Development Department (BDD) Managers to ensure that daily agenda is efficiently organized, the workflow is well-coordinated, allocated tasks are handled by the relevant staff members, and they are processed promptly.
He/she is responsible for performing a wide range of administrative support activities for the designated Department to facilitate its efficient operations. The role holder is responsible for performing general office support functions as necessary for BDD Managers in HQ & Regional Hub Offices, such as drafting, preparing, updating, and maintaining all Departmental records, reports, presentations, appointments, minutes of meeting, memos, etc. as requested by the Director of the Department & BDD Managers.
The role holder will also ensure the coordination between the staff members in HQ & Regional Hubs of the Department to ensure all policy administration tasks of the department are carried out in an efficient and timely manner.
The Business Development Department Secretary should be a highly organized, detail-oriented individual who is capable of managing multiple priorities in a fast-paced environment. He/she should exhibit a high level of discretion and confidentiality in dealing with sensitive information. The role requires a proactive approach to problem-solving with decision-making capability.
KEY ACCOUNTABILITIES & ACTIVITIESCore Responsibilities
Administrative Support
Receives, screens, responds, or redirects all inquiries to the Department including not limited to telephone calls and e-mail messages, and elicits necessary information to determine those requiring priority attention to allow for timely and accurate response/follow-up.
Monitors the status of any matters/issues brought to the attention of the Director of the Department & BDD Managers for their review, guidance, or approval.
Independently responds to and prepares letters and general correspondence of a routine nature; proofreads and edits materials to assure completeness, accuracy, and compliance with the Corporate's standards.
Performs miscellaneous clerical functions and special projects as assigned.
Meeting Management
Circulates meeting notices and detailed agendas, along with any required documents, well in advance of the meetings to ensure that participants are thoroughly briefed on the topics to be discussed.
Schedules and coordinates appointments, meetings, and conference calls for the Director of the Department and Managers, ensuring that all participants have the necessary details such as time, date, and location. Proactively follows up with meeting participants through JIRA memos, emails, phone calls, etc., to confirm their awareness and preparedness for the upcoming meeting, including clarification of logistics like time. Takes comprehensive notes during BDD-related meetings chaired by the Director and during bi-weekly meetings chaired by the BDD Managers with their respective teams.
Prepares accurate and clear minutes of the meetings, capturing the essence of discussions, decisions made, and action items assigned.
Submits the draft minutes to the Director or the respective BDD Managers for review and approval. Makes any necessary revisions based on their feedback and distributes the final minutes to all committee members or meeting participants, and, if applicable, files them appropriately for future reference.
Ensures follow-up on action items as decided in the meetings by reminding responsible parties of their commitments and deadlines.
Secretarial Services
Performs full secretarial services to the Department, which includes typing, filing, and organization of documents & records, arrangement of missions & travels, contacts, receiving calls/visitors, etc.
Provides preliminary drafting services for the Department including Regional Hubs staff utilizing current equipment in order to create and replicate text from a draft (agreements, correspondence, powers of attorney, memoranda, reports, minutes, etc.) or notes taken ensuring that the task is promptly accomplished.
Provides logistical assistance in the planning and execution of Department tasks.
Provides general administrative and clerical support to the Director and to the BDD Managers of the Department including mailing, scanning, faxing, and copying to management.
Establishes, develops, maintains, and updates computerized and manual filing systems for the Department. Retrieves information when needed.
Handles confidential and non-routine information. Assumes responsibility for related duties as required or assigned.
Briefings and Follow-Up
Briefs BDD Managers on matters calling for immediate action.
Follows up and prepares reports regularly in respect of the implementation of Committee decisions to keep the Committee up to date on progress.
Maintains accurate records of all meetings and minutes for information and reference.
Coordinates with the CEOO regarding matters related to the Business Development Department.
Reporting
Prepares periodical updates and progress reports on all Department matters to keep the relevant staff members fully aware of all the Department/Division activities and developments.
JOB REQUIREMENTSField of Study
Business Administration or any relevant discipline
Academic Qualifications and Relevant Experience
High School Diploma
Bachelor's Degree
Master's Degree
Doctorate
Experience
3 years in similar positions, with knowledge of secretarial duties and office management procedures.
Professional Certifications (as applicable)
N/A
Business Language Skills
Good command of written and spoken Arabic & English. Additional languages such as French is an added advantage.
Key Performance Indicators
Task completion rate
Timeliness in implementation of required assignments
Timeliness and accuracy of correspondence, reports, etc.
Core Competencies
Focus on Customers
Executing
Drive Results
Collaborate as One Team
Strive for Continuous Improvement
Serve and Respect All
Competency
Knowledge of Change Management Framework
Basic
Records and Document Management
Advanced
Accounting Concepts
Business Relationship Management
Office Management Skills
Knowledge of Microsoft Office Skills
Stakeholder Relationship Management
Documentation Skills
Hardware Knowledge
ICIEC Business Knowledge
ICIEC Product Knowledge
WORKING CONDITIONSLocation
Travel Needed: No
Specific Working Conditions
May be required to work extended hours if necessary.
About Application ProcessIf you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):#