Proactive Care Team Administrator

Proposed interview date the morning of 18th June 2025
The Proactive Care Team (PAC Team) visits patients within their own homes and provides them withcomprehensive assessments to enable patients to self-manage and feel confident with their long-termhealth conditions. Proactive Care is a national initiative which enables patients to self-manage their health. In TDW the Proactive Care team currently has five existing team members, a Clinical Director, a nurse, twooccupational therapists, and a data IT co-ordinator. The team is looking to welcome an additional teammember to provide enhanced administrative support for the day-to-day running of the service. The specific aims of proactive care are to improve health outcomes and patient experience by delayingthe onset of health deterioration where possible, maintaining independent living, and reducing avoidableexacerbations of ill health, thereby reducing the use of unplanned care.
Main duties of the job Book home visits for the PAC team
Manage the diaries of multiple members of the team
Oversee the PAC Team inbox on Outlook
Oversee the answerphone messages
Undertake buddying requirements for PAC team members undertaking home visits (as per theLone Working Policy)
Arrange review appointments for patients
Gather patient feedback about the service
Keep up to date with available resources including neighbourhood services
Signpost patients to resources for self-management
Encourage patients to engage with the service
Engage with stakeholders and maintain a good relationship
Attend meetings related to the Proactive Care Team when required
About us Taunton Deane West Primary Care Network:
Our aim is to work closely with the Practices to improve the quality of care that we provide in alignmentwith the need of our patient population. We are formed by three GP Practices, Luson Surgery, ListerHouse and Wellington Medical Centre.
Job responsibilities Main Responsibilities and Duties
Administrative responsibilities
Book home visits for the PAC team
Job description Job responsibilities Main Responsibilities and Duties
Other responsibilities To act at all times in an anti-discriminatory manner
To be able to plan and respond to workload according to operational priorities
To support the delivery of these functions across wider locality areas where necessary
To undertake any training required in order to maintain competency including mandatory training
To contribute to, and work within a safe working environment
To take responsibility for self-development on a continuous basis, undertaking on the-job trainingas required.
To be aware of individual responsibilities under the Health and Safety at Work Act, and identifyand report as necessary any untoward accident, incident or potentially hazardous environment.
Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidence and have theright to expect that employees will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, you may have access toconfidential information relating to patients and their carers, PCN and practice employees andother healthcare workers. You may also have access to information relating to the PCN andpractices as a business organisation. All such information from any source is to be regarded asstrictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business ofthe PCN or the practices may only be divulged to authorised persons in accordance with thepolicies and procedures relating to confidentiality and the protection of personal and sensitivedata.
Health & safety The post-holder must comply at all times with the organisation and Practices Health and Safetypolicies, in particular by following agreed safe working procedures and reporting incidents usingthe organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act (1984), The General Data ProtectionRegulations (2018) and the Access to Health Records Act (1990).
The post-holder will comply with all necessary training requirements relevant to the role asidentified by the organisation; in particular, the post holder must complete the specified carecoordinator training delivered by the Personalised Care Institute.
Equality and Diversity The post-holder must co-operate with all policies and procedures designed to ensure equality ofemployment. Co-workers, patients and visitors must be treated equally irrespective of gender,ethnic origin, age, disability, sexual orientation, religion etc.
Communication Recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
Supervision & Management You will be managed by Rachel Yates (PCN Clinical Director) who has general oversight of the project. Dayto-day supervision will be provided by Sophie Lonsdale-Eccles, proactive care clinical lead. Substantialparts of the post will be undertaken without direct supervision.
Key Relationships
Proactive Care Team
GPs and General Practice Teams within the PCN
Dr Rachel Yates PCN Clinical Director
Lynsey Oliver PCN Manager
Practice Staff
PCN Staff
Wider neighbourhood team
Person Specification Skills, Knowledge and Competencies Excellent verbal and written communication skills
Able to demonstrate a clear understanding of working with confidential
information and service user confidentiality
Knowledge / familiarity with medical terminology
Understanding of current issues facing the NHS
Qualifications Business Administration Level 2 Certificate or NVQ2 equivalent
Business Administration Level 3 Certificate or NVQ3 equivalent
Experience Experience of working within an administrative role and team
Experience of Microsoft Outlook
Experience with clinical IT systems e. g. EMIS
Experience of working in Primary Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act.