Family Store Team Leader

Are you a people leader who loves variety and challenge?
Have the skills to increase sales and implement operational processes?
Want to join a great organisation and make a difference in your community?
About the Family Stores
The Salvation Army has a nationwide network of over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.
About the role
The Team Leader role is critical to our store's success with the primary responsibility of ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements.
In addition to leading a successful Store team, this role also works closely with the Area Manager as part of a Senior Operational team to support successful implementation of strategic directives. Our team leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.
Key responsibilities include the following:

Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experience
Model and perform tasks within all of the store's operational functions, providing training opportunities and support to the team
Ensure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practice
Ensure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donors
Conduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issues
Compliance with policies and standard operating procedures, including health and safety HR, and audit requirements
Completion of day-to-day business, financial and administrative tasks effectively and accurately
Person specification:

A commitment to quality and outstanding customer and donor experience
A collaborative, positive and hands on leadership style with the ability to get alongside and support staff
Ability to motivate and direct a team to achieve goals with clear communication, energy and enthusiasm
Good understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targets
Physically fit and capable of regular lifting - this is a daily part of the role
Be confident in using various retail and communications technology such as point of sale software and tablets
An ethical approach to working in a respectful, honest and transparent way to build trust across the Family Stores, upholding the values of The Salvation Army
Be comfortable working within set procedures but able to apply sound judgement when initiative is required
Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check
Our offer to you:

An additional working week of Salvation Army leave awarded annually on 1 July
Free confidential counselling services to support your wellbeing
Subsidised flu vaccinations
Discounted Medical Insurance with Southern Cross
TSA discount card for discount with various retailers
Opportunities for growth and development
A varied and fast paced role in a friendly fun team
Enthusiastic team of likeminded people
The chance to make a difference in your community
Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.
This is a permanent, full-time role at 40 hours per week. Please note, Family Stores operate on some public holidays.
The starting salary for this role will fall between $62,000 and $68,000 per annum.
To apply for this job, please go to our job site and enter the job code 11608SK
If you're looking for meaningful work that really makes a difference to the communities we serve, you've come to the right place!
But there are other great reasons to jump on board too. We know that to attract and retain the best people, we've got to make The Salvation Army one of the best places to work in the country, so here are a few of the ways we support our people:

Employee Assistance programme.
Flexible working arrangements.
Flu vaccinations (subsidised).
Subsidised medical insurance with Southern Cross.
Full entitlement of sick leave at 18 months (first 10 days upon completing six months, and a further 10 days at one year work anniversary).
Two additional leave days a year.
A range of product service discounts at retailers such as Big Save, Resene, Beaurepaires, 2 Degrees, Hertz, Noel Leeming, Placemakers, Torpedo7 and Warehouse Stationery.
We are no ordinary Army. Since 1883, The Salvation Army has fought poverty and social and spiritual distress in New Zealand.
Each year, we help more than 120,000 families and individuals in need with budgeting advice, food and clothing assistance, life skills programmes and other comfort and support. At The Salvation Army, we are committed to our mission of caring for people, transforming lives and reforming society by God's power.
The Army's work in over 130 countries is coordinated by our International Headquarters in London, which is the base for our international leader, General Lyndon Buckingham.
To signal the culture we want to see, we have introduced seven values that we believe reflect who we are, how we strive to act and how we make decisions:

Connected
Courageous
The Salvation Army has been transforming lives around the world since 1865.
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