Manager of Customer Success

Do you have experience managing a team of consultants?

Do you have experience in EDI, E-Invoicing or Supply Chain projects?

Great, please read on.

You could join a global retail network that optimizes supply chains through innovative cloud technology, expert support, and data-driven partnerships.

We are looking for an experienced Manager to oversee the European team of consultants within our Customer Success Department. This team is responsible for implementing service solutions for SPS Commerce clients.

As the Manager, you will be pivotal in building, leading, and sustaining a highly skilled and productive team. Your focus will include ensuring efficient technical integration for our customers while identifying opportunities for upselling to enhance business value.

This role is critical in driving customer success and supporting business growth through exceptional service delivery and effective team leadership.

Your Tasks will include:

Shape strategies to enhance people, processes, and technology.
Oversee allocation of resources for project implementations.
Conduct 1:1 meetings, performance reviews, and career development discussions biannually.
Assess deliverables for quality, timeliness, and cost-effectiveness while providing regular coaching to the team.
Lead process improvement initiatives across departments to enhance business operations.
Collaborate with Sales, Technology, Customer Support, and Finance to ensure seamless service delivery.
Drive and measure implementation team productivity goals.
Ensure customer satisfaction to support revenue retention.
Manage capacity planning and skill alignment to meet client demands.
Maintain regular customer communication, reset expectations, and manage escalations effectively.

To be a good fit for the Manager, Customer Success opportunity, you will have:

Proven leadership experience
Strong organizational and communication skills
Knowledge of supply chain processes
Ability to lead large teams and achieve goals without direct authority
Self-starter with a proven ability to prioritize in fast-paced environments
Experience managing technical resources
Effective collaboration with clients and cross-functional teams

Nice to have:

Proven experience in IT or service implementation projects
Skilled in process development and project management within tech-based service organizations
Familiarity with EDI or E-Invoicing projects

Reasons to join:

Work in a collaborative environment with strong ambitions and goals
Help evolve the company
Global environment in an expanding team
Hybrid work model

Sounds interesting? Send us your CV by applying to this page

Read the full job description and apply online on the recuiter's web-site

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