Learning and Development Programme / Relationship Manager

  • Share :

Job Description

Title: L & D Programme / Relationship Manager

Duties and Responsibilities:
• Responsible for the effective management of Apprenticeship programmes, including taking an active role in securing new contracts, inducting new trainers and managing the quality processes for all Apprenticeship programmes,
• Responsible for generating additional business with our new and existing clients through various sales activities, including, client sales visits, client meetings, presentations, networking, attending exhibitions and events, mail shot activities, telephone sales, cold calling and timely following up on all leads and enquires
• Take full ownership of the client from lead generation, through to booking and development of clients into key accounts, ensuring our approach drives maximum opportunities from the client.
• Responsible for building and maintaining successful, efficient and strategic relationships with clients, identifying repeat business opportunities
• Work with the Head of Programmes to formulate a management account approach for designated clients including targets for customer satisfaction, retention and future sales growth.
• Responsible for achieving business profile requirements and sales targets in line with business plans and key performance indicators
• Maintain commercial and market place knowledge to identify business opportunities arising in the market place and adopt a proactive approach to business generation
• Responsible for managing and coordinating bookings, taking into account client’s needs, requirements and budget, including liaising with clients and trainers in respect of courses, dates and logistics to ensure the smooth running of training events.
• Responsible for managing assigned booking enquiries and processes, ensuring all bookings are processed and recorded correctly on Management Information Systems / Trackers, managing booking transfers and cancellations informing relevant parties in a timely manner
• Accountable for rate negotiation with clients, working with management, where appropriate, to ensure financial margins are achieved
• Accountable for dealing with aftercare and client service calls in a timely and professional manner, identifying any follow up action required
• Effectively manage and record complaints through to resolution. Escalation of complaints to senior management as required
• Accountable for reporting sales activity, enquiry conversation rates, bookings, income, data and forecasts on a regular basis to Senior Management and Board in accordance with business requirements
• Accountable for maintaining and reporting financial information to the finance department as required. Liaising with management and finance in respect of invoices and any discrepancies

Staff supervision
• Supporting the Head of Programmes in the supervision of the group training support team
• Conduct team member’s reviews and appraisals, including measuring and reviewing KPIs and performance targets
• Provide support to team members to ensure their effectiveness
• Ensure team members maintain good working relationships with internal and external customers and can identify business opportunities for the whole company.
• Carry our regular training needs analysis to determine training requirements
• Assist and ensure the professional development of team members

General
• To ensure security of company assets
• To comply with all company policies and procedures
• To comply with the companies safeguarding policy & procedure
• To comply with Equal Opportunities Legislation and be proactive in challenging prejudice, discrimination and stereotyping.
• To implement in full the Company’s quality policies and procedures.
• To consult the Company Health and Safety Policy with regards to their specific responsibilities as described in the general arrangements section
• To give consideration to their actions at work as to how they may affect the safety of Learners, clients and visitors to Company premises
• Display and Support organisations core values at all times
• Co-operate with all staff to achieve a healthy and safe workplace and reporting any risks identified, at the company’s or others premises, to the designated Health and Safety Officer.
• Other duties that may be identified from time to time by the Company.
• Attend relevant training / personal development programmes

Person Specification

Essential

Desirable

Experience & Qualifications

Experience of working in a commercial target driven environment

Sales and customer service experience

Relationship management experience

Experience of working in a training / HR / L&D environment

Account management experience

Skills

Interpersonal skills

Influencing and negotiating skills

Written & verbal Communication skills

Planning and organisational skills

Well organised and structure approach to work

Ability to work to deadlines and targets

Attention of detail and analytical skills

ICT Literate

Knowledge

Knowledge of the training and development sector

Characteristics

Self-motivated, self-starter.

Flexible in approach.

Ability to work under pressure

Reliable

Enthusiastic

Team player

Resilience

Reflector

Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

DT Food Tech Secondary er Required

Teach


Teach Education is a local specialist supply teacher agency supplying qualified, experienced teachers and instructors to schools in Bedfordshire. We are keen to speak with specialist DT Food Tech teachers and instructors who are available to work either at present or in the coming months. •...


Part Time 1:1 Teacher

Prospero Teaching

  • United Kingdom - Essex - Harlow

  • March 28, 2019

  • £70 - £125/day

  • Education

  • Part Time


Part Time 1:1 Teacher, Harlow • About the Part Time 1:1 Teacher position: • Prospero Teaching are looking for a qualified teacher to work 1:1 with a secondary student based in the Harlow area. This is a great opportunity to make a real difference to a student’s life, gain great job...


Teacher of Science

Clarence Recruitment


Science Teacher – Leicester Based • (Apply online only) per day • Excellent School • Are you an experienced Science Teacher who is focused on 'Best Practice?' • Are you a Science NQT that is still searching for that ideal Science Teacher role. • An unmissable...


URGENT English Secondary ers

Teach


We are keen to speak with qualified and experienced Secondary teachers who are confident in teaching KS3-5. We have a position available after Easter & in the New Academic Year for an English teacher and are keen to speak with teachers who are available. • Teach Education is a local...


Teacher of Computer Science

Clarence Recruitment


Teacher of Computer Science • Based in Leicester • Immediate Start • (Apply online only) per day • As the new academic term approaches we are looking for a Computer Science Teacher to work in a school in Leicester... • This is a temporary position working 5 days for a minimum...


Music Teacher

Clarence Recruitment


Teacher of Music • Based in Leicester City • Excellent School & Daily Rate (Apply online only) pd) • KS3 & GCSE • We are currently looking for a teacher of Music for a school in Leicester. • You must be able to deliver to KS3 & GCSE and if you can teach to A Level...


Teacher of RE

Clarence Recruitment


Teacher of RE (KS3 & GCSE) • Based in Leicester City • New Term Start • Excellent Daily Rate • Teacher of RE (Humanities) • Leicestershire • £119 - £179 per day • Supportive and welcoming environment • Interviews to be held ASAP • NQTS and...


Teacher of Art

Clarence Recruitment


Teacher of Art • Fantastic School based in Leicester • Interviews & Start ASAP • (Apply online only) per day • We are working with this school based in Leicester, that is looking for an Art teacher to join them for an immediete start.. • The art department is excellent...


Boys PE Teacher Based

Clarence Recruitment


Teachers of PE (Boys) • Leicester Area • £115 - £169 per day • New term start • Clarence Recruitment is looking for a Boys qualified P.E. teacher to start in the new term… This school is located in Leicester and has a great reputation. They are looking for...


SEN Teacher

Premier Teachers


SEN Teachers qualified to teach in Primary and Secondary phases are needed for a client SEN school we work with in the North Tyneside area. • The school has children with needs ranging from ASD, MLD, and PMLD and emotional needs. Experience in supporting children with any of the above needs...