Global IT Infrastructure Engineer

Human Value
IT - Tuscany - Pistoia
May 22, 2025

With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our Client is one of the leading industrial players in its sector.
As part of building an international team, we are looking for a Global IT Infrastructure Engineer

The Role
The candidate will provide technical support and management of the company's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.

Responsibilities
Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
Create tools, scripts, and automation to improve IT service efficiency and reliability.
Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
Foster close collaboration with internal IT and external service providers.
Lead and execute IT projects with a strong focus on detail and high-quality delivery.
Use metrics to drive performance analysis and operational efficiency improvements.
Provide technical leadership and mentorship to other IT team members.

Requirements
BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
Proven years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
Must be available to provide after-hours support and be on-call when needed
Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
Participation in an after-hours on-call rotation with the IT Systems team is required.
English Fluent
Travel up to 25% may be required.
Strong propensity to be driven by customer experience
Strong team player who is able to work across multiple functions and time zones
Builds relationships with key members of our user community and become a trusted resource with those user
Problem solving and troubleshooting skills to identify root-cause of issues

Read the full job description and apply online on the recuiter's web-site

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