HR Intern Learning & Development

QSRP (Quick Service Restaurant Platform), is a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,000+ restaurants and 6,000 employees throughout 9 key countries. Under our umbrella are Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos as well as sustainable certified seafood at NORDSEE. Our recent new joiners in the brand portfolio are Dunkin' in France as well as Asian style restaurant-chain Chopstix in the UK.

So, are you ready to dive into a career that's as exciting as our menu? Click that '' button faster than a fryer heats up!

Burger King Restaurants Italia, part of the QSRP Group (Quick Service Restaurant Platform), is looking for a motivated Human Resources Intern to join the team, with a focus on the Learning & Development area. If you're eager to learn and ready to take on new challenges within the HR Department, we'd love to hear from you!

Mission:

Support the management and evolution of people development activities at local level, with direct responsibility for key processes such as performance and potential assessment, definition of training needs, and training delivery. The role also includes operational oversight of learning platforms, supplier coordination, and support for local talent development initiatives.

In addition to local responsibilities, the intern will be actively involved in group-wide projects and processes within the QSRP corporate structure, contributing to the development and harmonization of international HR practices.

Main responsibilities

Local HR processes (Italy)

• Local oversight and coordination of potential and performance assessment processes, ensuring alignment with Group guidelines.
• Supervision and coordination of the local MBO process, in liaison with the HR function and reference managers.

Learning & Development Operations (Italy)

• Supervision of local talent development, supporting the definition and monitoring of individual growth plans.
• Management and support of employee assessments.
• Mapping of training needs, definition of BDG, activation of related initiatives and reporting.
• Operational management of financed training, annual planning of interventions, financial management of financing, collection of information and presentation of plans in alignment with reference bodies and funds.
• Management of contacts with external training providers and support in partner selection and activation.
• Management of the proprietary Gallup platform.

Events and Communication (Local)

• Collaboration in organising and participating in HR events and internal development initiatives.
• Managing communication related to training and people development initiatives with internal stakeholders.

Project activities of (Group)

• Supporting cross-group HR development projects

Learning & Development Operations (Group)

• Operational management of the Learning Management System (LMS) platform: uploading and coding content, creating courses and catalogues, managing access and master data.
• Annual review of training content and gamification system
• Support in the creation and publication of training content (e. g. materials, online courses, surveys, . ).
• Support of the internal communication pipeline.
• Management of gamification and award system.
• Updating and implementation of platform functionalities (e. g. notifications, mandatory training paths, forum).
• Management of first-level issues related to the use of the platform.
• Monthly and one-off reporting.
• Supporting the organisation of executive training and the definition and updating of a training catalogue.

Main requirements:

• Degree in Humanities, Work/Organizational Psychology, Economics, or related fields.
• A Master's in Human Resources is preferred.
• Availability to cover a 6 months internship
• Availability to reach the HQ in Assago (Milan)
• Immediate availability (Ideal Starting mid May)
• Previous experience, even short-term, in HR or Training & Development.
• Academic knowledge of digital learning tools
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Excellent interpersonal and organizational skills, with a strong internal customer orientation.
• Good command of English (B2 level or higher).
• Proficiency in Italian (C1/C2), English (B2/C1 minimum),
• Good command of French will be considerend a plus

As an individual, you are:

• Results-oriented, with the ability to effectively manage priorities in a dynamic environment.
• Curious and innovative, always looking for ways to propose solutions and drive continuous improvement.
• A strong listener and team player, able to collaborate effectively with both internal and external stakeholders.

What we offer:

• International Environment
• Hybrid Work Mode
• Full time commitment (40hrs per week, monday-friday)
• Monthly allowance of 700 € (per full month)
• Access to company discounts, meal vouchers, credit for Burger King Restaurants

Selection Process:

• CV screening
• Behavioral & Cognitive Tests
• HR Interview
• Line Manager Interview
• Final feedback
• Hiring Proposal

Why join us on our journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• Enivironmental sustainability is in the center of the way we operate We care about diversity, equity and inclusion and make everyone feel equally welcomed

Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let's talk.

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

QSRP website

Our Company Video

Burger King Italy

O'Tacos

Quick

Burger King Belgium

NORDSEE

*Burger King Restaurants Italia is an Equal Opportunity Employer.

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.