HELP AT THE HELP DESK Virtual Help Desk Agents Needed - Remote / Work from Home - Choose your own

1. Participating in training and certification courses
2. Providing excellent customer service by guiding and helping others with a friendly attitude
3. Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
4. Committing to and following through on working a minimum number of hours per week
5. Being accountable in all areas of work with us

Standard Requirements

• Must have customer service experience and/or administrative experience (6+ months experience preferred)
• Must have (or be willing to set up) a quiet home office with a computer/laptop, headset, and reliable/strong internet connection
• Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
• Must be willing to work hard and strive to make customers happy
• Must be articulate and have an excellent command of the English language

Technical Requirements

• CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
• Internet Download Speed 5Mbs down speed minimum.
• Internet Upload Speed 3Mbs up speed minimum.
• Network Latency Max 250 MS latency max.
• OS Win 8.1 (64bit), Win 10 (64bit).
• RAM 4GB minimum, 8GB recommended.
• Must have a home office set up and ethernet cord you can connect to your computer.
• Chromebooks, ipads or similar devices are not acceptable.
  Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.