German Travel Consultant

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A prestigious company is seeking to recruit a German Travel Consultant to join their vibrant team in Central Southampton. You will enjoy a competitive salary with bonus, 25 days annual leave plus 8 days bank holidays and free parking. 

In return, the Travel Consultant will receive a salary of £22000 plus a 10-day appreciation bonus paid each December, ongoing training, pension plan and private healthcare and parking

This role is 37.5 hours per week, Monday – Friday.  The department is open between the hours of 8.30am – 6pm.

As the German Travel Consultant you will be responsible for:
• Handling of inbound and outbound calls and enquiries by email within the defined service levels
• To achieve first contact resolution on all enquiries
• Deal with special requests and requirements for groups and shore excursions
• Continuous reporting ensuring information transfer to Groups & Shore Excursions Supervisor
• Open communication with Groups & Shore Excursions Supervisor and Groups & Shore Excursions Specialist
• Further development of effective procedures and structures in cooperation with Groups & Shore Excursions Supervisor
• Maintain a thorough knowledge of all products, services and systems
• Assist with other departments as and when requested
• Manage group bookings from system set up, through to administration, group accounting and invoicing
• Upselling group benefits, adding value to groups, such as drinks packages, cocktails parties and pre-paid service charge
• Monitor group business with regards to releasing unsold space and liaising with Sales Managers to ensure group space is being utilized
• Building rapport with group partners
• Take ownership of enquiries and follow them through to completion

The successful candidate for the German Travel Consultant will have:
• Outstanding spoken and written skills in English and German
• Previous experience gained in a call centre environment or have worked as Account Manager or Call Centre Agent or worked in hospitality or retail. Be able to handle daily call volume

To apply for the German Travel Consultant click “apply” to send us a copy of your CV

Read the full job description and apply online on the recuiter's web-site

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