Internal Communications Manager

Every day, we provide 2.6 billion litres of fresh drinking water through over 20,000 miles of pipes, and takeaway 4.6 billion litres in wastewater through over 70,000 miles of sewers.
This is carried out by a team of more than 8,000 people across the organisation, working 24/7, 365 days a year.

We know, in the current climate, that’s not easy – but we have a plan and a team of driven people who want to make a difference and turn our company around.
It’s an exciting challenge for the whole business.

That’s where we need help.
We’re looking for an experienced Internal & change communications pro to join the team that’s going to make it happen.

Our Retail team are working with customers each and every day - answering their questions, working with them to save water and money, helping them out when they need it most.
They do that in a variety of ways, including over the phone, emails, web chat etc.

Retail is one of our biggest functions, and you’ll be working with senior stakeholders to develop and implement a communications strategy to support the Retail leadership team as we turn around our business.
With a focus on transforming the way we communicate change, you’ll be working closely with our Business Resilience team with a dotted line to the Knowledge & Business Readiness Lead.

You’ll work with leaders and colleagues across the business to build and deliver engaging communications that improve awareness and understanding of the Retail story, and all the different operational improvements that come from that.
You’ll also be part of the wider internal comms team and support on our ‘business as usual’ communications and the work we’re doing on our main business priorities.

We’re celebrating when things are going well – as well as keeping people up to date when it’s not.
It’s all about showing we’re making progress on our purpose, priorities and values.

It’s a tough road here at Thames Water but we’re a purpose driven team who are making a difference and getting the business back on track.

What you will be doing as the Internal Communications Manager

Working with the Retail Leadership team and colleagues across the organisation to build and deliver engaging internal communication plans and content to drive a clear understanding of our transformation plan, our new ways of working, how we’re making it happen, our progress, targets and results.
Making sure we’re getting the right information to the right people, in the right way and at the right time – including to third-party contractors when appropriate – particularly the way we communicate organisational and operational change.
Supporting the development and delivery of our communication channels, making sure they’re fit for purpose and regularly reviewed, as well as looking for opportunities to do things better through digital channels.
(i.e.
intranet, social media, E-newsletters, digital screens etc)
Working with colleagues across the Corporate Communications team to make sure all our messaging is lined up.
What we say inside reflects what we say outside.
Managing relationships with internal stakeholders to build trust and confidence in the business.Base location - Hybrid with 2 days a week split between Reading and Swindon sites.

What should you bring to the role?

A strong previous track record of communications, change and campaign handling is essential – extensive experience in internal communications or communications consultancy experience preferred.
Experience in video creation and editing is preferred.
Strong interpersonal and negotiating skills and an excellent standard of written and spoken English.What’s in it for you?

Competitive salary of £40,000 - £50,000 per annum
Annual Leave - 26 days holiday per year, increasing to 30 with the length of service.
(Plus bank holidays)
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.
We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same.
As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities.
Come and join the Thames Water family.
Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work.
We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.
Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers.
As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador.
Full training will be given for what is undoubtedly an incredibly rewarding experience.
It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer:
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment