Front of House Meeting and Events Coordinator

Join our team at Rapport as a Client Services Coordinator, where your passion for exceptional service will shine! In this role, you will be part of a close-knit team of two, working collaboratively to create unforgettable experiences for our clients and visitors. If you love thinking creatively and thrive on exceeding expectations, this opportunity is perfect for you.

Step into a dynamic environment where every detail matters, allowing you to make a truly memorable impression. We are seeking a vibrant and imaginative individual to become part of our award-winning Front of House team at a prestigious client site in Leeds. Embrace the opportunity to make a significant impact every day!

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota between 7 AM to 7 PM)

Some of our benefits include:

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.

Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!

Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

Provide a warm, courteous and prompt response to telephone enquiries.

Respond in a timely and professional way to all email correspondence.

Ensure correct booking details are taken from bookers and recorded accurately in the room booking system.

Have a full understanding of the room capacities, facilities and set-up options to maximise the space available on the meeting room floors.

Have a full understanding of the hospitality provision in the client meeting rooms, including the Restaurant and Private Dining Room menu options.

Liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and teamwork.

The Ideal Candidate

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors

Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)

Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude

Maintain a professional, polite and considerate manner at all times, able to work as part of the team

Be proficient in Microsoft Office software/package and business administration

Possess excellent time management skills and the ability to work independently under pressure.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).

We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.

Top 30 Best Places to Work in Hospitality in 2021 winner.

Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, (url removed), for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience