Root Cause and Internal Insights Lead

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Root Cause and Internal Insights Lead

About the role

We're looking for an experienced Root Cause Analyst to join our UK Risk Office

In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment. Pulling together insights across multiple programmes of work across the business to support the UK Leadership team in it’s investment decisions.

As a new role within the team, you’ll have an opportunity to make it your own, leading conversations with senior stakeholders to developing insights, recommending solutions and striving for continuous improvement.

What you’ll do

Leverage insights across multiple other programmes across the business to suggest long term solutions and investment decisions

Create proposals that allow informed choices of both cost and benefit grounded in analysis insight gathering and root cause analysis

Investigate high-severity risk events and regulatory issues to identify true root causes not just surface-level symptoms

Work with business areas to understand processes, people, systems and controls contributing to issues

Produce clear, concise RCA reports that highlight themes, systemic weaknesses, and actionable fixes

Partner with business leaders to help them interpret findings and build effective remediation plans - including investment proposals

Track and report the impact of root cause insights showing how your work reduces repeat issues and improves control design

Help define what great looks like for RCA at Capital One

What we’re looking for

Proven experience performing root cause analysis in a complex, regulated environment (e.g. financial services, risk, operations or audit)

Strong critical thinking and problem-solving skills - you know how to connect the dots

Excellent communication - you're able to translate complexity into clear, business-friendly insights

Confidence engaging with senior stakeholders - you’re comfortable challenging and influencing at all levels

A passion for improving processes and preventing future failures - you’re driven by impact, not just output

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

OutFront – to provide LGBTQ+ support for all associates

Mind Your Mind – signposting support and promoting positive mental wellbeing for all

Women in Tech – promoting an inclusive environment in tech

EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good