Senior Operations Executive

We are a public electric vehicle (EV) charging provider, with a vision to create a fair, futureproof infrastructure legacy that will sustainably accelerate the UK's EV revolution across the country.

We operate a national network of close to 300 live chargers with an additional 1,000+ in the current pipeline. We are backed by £110million from Octopus Energy Generation, one of Europe's largest renewable energy investors, and are powered by 100% deep green energy.

We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. Extra revenue, additional footfall, and competitor differentiation to name but a few! Not only do we design, fund, build and operate our site partners' charging solutions, but we provide ongoing maintenance and support to evolve and futureproof the solution over time.

We pride ourselves on putting the right chargers in the right places (leveraging state-of-the-art tech to assist with site selection), and in the success of our modular Charging Hub and Charging Green offerings. But most importantly we make sure the chargers work - our network currently has a 99.6% uptime/ availability record.

Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve.

Job Profile:

The Senior Operations Executive is a seasoned expert in EV infrastructure site development. While not managing teams directly, this role is instrumental in knowledge sharing across the EV Development team, speeding up efficiency and acting as a technical bridge between departments. The incumbent will play a vital role in ensuring best practices, pioneering innovative site solutions, and fostering a culture of urgency and excellence.

Key Responsibilities:

Technical Expertise:

• Serve as the go-to authority on all matters related to EV infrastructure site development.
• Stay updated on the latest trends, regulations, and advancements in EV infrastructure to maintain a position as a thought leader within the company.

Knowledge Sharing:

• Regularly engage with EV Development Specialists to transfer expertise, advise on technical challenges, and ensure consistency in approaches.
• Organise and lead technical workshops, training sessions, and other knowledge dissemination events.

Technical Liaison:

• Act as the technical liaison between the EV Development team and other departments such as Sales, and Asset Delivery.
• Act as the liaison between contractors and the internal EV Development Opportunity
• Collaborate closely with other teams to ensure alignment of site development strategies with company-wide objectives.

Project Support:

• Provide hands-on technical support in critical or challenging site development projects.
• Offer solutions, troubleshoot complex problems, and ensure that projects adhere to the highest technical standards.

Innovation and Continuous Improvement:

• Champion and pioneer new methods, tools, and technologies to enhance the efficiency and quality of site development processes.
• Advocate for the adoption of best practices and continuous improvement in site development.

Stakeholder Engagement:

• Build and nurture relationships with external partners, vendors, and regulatory bodies, positioning the company as a leader in EV infrastructure site development.
• Represent the company in industry forums, seminars, and conferences, sharing insights and learning from peers.

Experience:

Operations Experience:

• At least 3-6 years of progressive experience in operations, preferably but not essential in a field related to infrastructure development, energy, or technology sectors.
• Proven track record of managing complex operational processes, with a focus on efficiency and quality improvement.

Technical Knowledge:

• You will have the ability to stay abreast of the latest trends and advancements in EV infrastructure and related technologies.

Interdepartmental Collaboration:

• Experience working cross-functionally with departments such as Sales, Project or Product Manager, Engineering etc
• Strong communication and liaison skills, capable of effectively bridging technical and non-technical teams.

Leadership and Mentoring:

• Ability to lead through influence and knowledge sharing.

Innovation and Continuous Improvement:

• Experience in implementing innovative solutions and continuous improvement practices in an operational context.
• Eagerness to explore and integrate new technologies and methods to enhance operational efficiency.

Stakeholder Management:

• Skilled in building and maintaining relationships with external partners, vendors, and regulatory bodies.
• Experience representing a company in industry forums and engaging with a broader professional community.

Soft-skills:

• Proactive, with a sense of urgency and a results-driven approach.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong organizational and communication skills, capable of conveying technical concepts to diverse audiences.

Benefits & Extras

Following the successful completion of a probation period, employees will join our long-term Incentive plan.

• 27 holidays + 5 holidays for Christmas Closure + 8 bank holidays.
• Octopus EV car salary sacrifice scheme! It's like cycle-to-work, but for electric vehicles. You give up some of your gross monthly pay for a new EV, and can save up to 40% on the monthly cost thanks to saving on National Insurance and Income Tax. One of the amazing benefits of this scheme is that you get a free home charger with standard installation plus 4,000 miles of home charging if you switch to intelligent Octopus!
• Company shares- As a business, the owners want ALL the team (regardless of seniority) to benefit from the growth of the business, the growth of Electric Vehicles and the value of the business. The scheme enables all the team to share in the ongoing success of the business.
• Opportunity to work from home one day a week.
• Company Sick Pay Scheme (following successful completion of probationary period (usually 6 months) up to 10 days full pay, in a rolling 12-month period).
• Statutory Pension Scheme (3% Employe.