Integrated Outreach Team Leader

Integrated Outreach Team Leader
Kingston upon Thames
Full Time / Permanent (Mon-Fri)
37.5 hours per week
£35,747

We are SPEAR, a charity dedicated to helping homeless people across six London boroughs to find secure accommodation and work towards a positive future. For over 35 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

We’re currently looking for a Team Leader to join our passionate team and support the delivery of our outreach service in the London Borough of Kingston Upon Thames.

SPEAR is seeking a passionate Integrated Outreach Team Leader to provide effective leadership, motivation and support to a team of dedicated Rough Sleeper Outreach Workers and Rough Sleeper Navigators, ensuring that they continue to provide a range of outcome-focused intervention services, which will enable rough sleepers to leave the street and take their first steps towards lasting, genuine independence.

Specifically, you will:
• Provide visible leadership to the Outreach Team, providing a positive, supportive environment for your team to thrive.
• Management of a team of Rough Sleeper Outreach Workers and Rough Sleeper Navigators, as they provide much needed services to rough sleepers.
• Management of all HR related processes in line with HR policies.
• Ensuring expenses incurred within the team are in line with organisational policy.
• Ensuring adherence to petty cash processes.
• Ensuring high quality performance of staff within your team and achievement of key performance indicators.
• Day-to-day operational oversight of the Kingston upon Thames Outreach Team.
• Ensuring your team delivers outreach interventions/services in line with commissioner expectations, meeting the needs of rough sleepers we support.
• Acting as a point of escalation from your Team to resolve concerns raised by rough sleepers we support and partner agencies.
• Ensuring all steps are taken to ensure the health and safety of staff and rough sleepers we support.
• Ensuring the delivery of a high quality, evidence-based outreach service including undertaking and overseeing quality assurance and audit activity.
• Oversight of safeguarding activity to ensure people we support and children/vulnerable adults are safeguarded.
• Developing effective partnerships across SPEAR and with key local organisations to enhance service delivery.
• Representing SPEAR at internal and external meetings.
• Ensuring support is provided which address cultural, complex and challenging needs - documented within their Risk, Needs Assessment and Action Plans.
• Identify and target rough sleepers in shift patterns, including those unwilling to initially engage.
• Manage a caseload, offering consistent and ongoing support.

About You

To be successful in this role, candidates will have to demonstrate:
• Previous experience of working in outreach services and an understanding of support needs, including: mental health, substance misuse, harm minimisation, etc
• Be able to show empathy, passion and commitment to the needs and aspirations of homeless and vulnerable people
• Previous experience of working with vulnerable people
• To participate in shift work to enable maximum contact with service users
• Being proactive in working in a multi-agency context, and referring appropriately to support agencies
• Ability to record accurate notes on various databases in a timely fashion, and fill out forms

Desirable:
• Previous experience managing a similar service/team

This is a full-time role, which will include working shift patterns to reflect the client’s rough sleeping habits. (Driving licence preferred)

Your Benefits
• Salary of £35,747 per annum
• 34 days’ holiday (inclusive of bank holidays) increasing with length of service
• Enhanced maternity and paternity leave
• Enhanced occupational sick pay
• Enrolment into our pension scheme after three months’ service
• Yearly eye care vouchers

Your Perks
• 24-hour access to confidential counselling services (EAP)
• Free staff wellbeing sessions
• Flexible working
• Free moving house day
• Staff interest-free loan and season ticket loans
• Cycle to work scheme and free parking at some sites

Once you join us, you will be eligible for a whole host of benefits. Need a day off to move house? We can do that. Want to be out in nature every day and cycle to work? No problem. Need to know you’ll be financially secure whether you’re sick, having a child or simply in the future? We’ve got that covered with sick pay, parental leave and a great pension scheme.

We’ll also ensure your mental wellbeing can be your number one priority through access to a confidential counselling service, so you can go home every day, knowing your hard work is helping some of those most marginalised in society move from homelessness to independence.

This is a brilliant opportunity to support the delivery of vital services and make a tangible impact on some of the most vulnerable in the community.

SPEAR welcomes and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion or sexual orientation.

Applications without a supporting statement will not be considered.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency