Head of Repairs & Voids

Head Of Repairs & Voids

Based in Feltham

Permanent

£75,000 - £77,000

40 Hour week

About Lampton Group

Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services.

Why Join Lampton Group?

We are LLW employer, offering annual pay and contract reviews
Hybrid working
25 days holiday allowance, plus bank holidays
Free gym membership 
Enhanced Maternity and Paternity leave and Pension Scheme 
Exclusive Discounts - save with Lampton Rewards and EE mobile offers
Refer a Friend Scheme - earn up to £250 for each new employee referred
Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
Sustainability Perks - cycle to work and electric car salary sacrifice scheme
Career Growth – CPD training, structured development, and leadership opportunities

About the Job

Leading and managing the responsive repairs and empty homes teams to ensure high-quality, efficient, and customer-focused services, delivering through a combination of direct labour and sub-contractors.

This role is critical in maintaining the safety, habitability, and satisfaction of our customers while optimising the turnaround of empty homes to minimise void periods.

Showing a flair for continuous improvement and a passion about delivering a service for our customers shaped with our customers.

Key Responsibilities include:

Oversee the delivery of responsive repairs and maintenance services, ensuring compliance with health and safety regulations and industry standards.
Oversight of the voids process to ensure empty homes are refurbished, ready to be re-let promptly and cost-effectively. Meeting the Empty Homes Standard as defined by the Landlord.
Ensure a customer-focused approach to service delivery, addressing customer concerns and acting on feedback promptly and effectively.
Implement and monitor key performance indicators (KPIs) to measure and improve service delivery.
Lead, motivate, challenge, support and develop the responsive repairs, complex repairs and empty homes teams.
Ensure effective performance management, training, and development of staff.
To work to continuously improve the productivity and service delivery and foster a culture of continuous improvement and innovation within the team.
Develop and implement strategies to enhance the efficiency and effectiveness of responsive repairs and empty homes services.
Collaborate with other departments to align activities with broader organisational goals.
Manage budgets for responsive repairs, complex works and empty homes, ensuring cost-effective use of resources.
Monitor and control expenditure, ensuring value for money and financial accountability.
Secure and manage external sub-contractors and suppliers, ensuring high standards of work and compliance with contractual agreements.
Develop and maintain strong relationships with customers, stakeholders, and partners.
To assist and deputise for the Director or Repairs and Maintenance as required.
Ensure timely reporting and documentation needed by stakeholders.
Manage and monitor the cost and use of materials.
To build strong and effective relations to allow collaborative working with other stakeholders, including but not limited to: client representatives, suppliers, contractors, colleagues, residents and others as required.
Understand, take responsibility for, and report performance, both financial and operational, internally and externally as required.
Ensure you remain up to date with all relevant compliance, Health and Safety and mandatory training that will enable you to fulfil the requirements of your role.

Experience and Qualifications required

Experience in leading and developing teams to achieve high performance.
HND / Degree or equivalent qualifications or experience in a construction related subject.
IOSH or similar H&S qualification.
Competence in asbestos required.
Significant experience in managing responsive repairs and maintenance services within the social housing sector.
Proven track record of managing voids and empty homes processes.
Relevant experience leading multi-disciplinary teams across multiple workstreams.
Excellent leadership, communication, and organisational skills.
Strong IT skills and demonstrable data analytics skills.
Demonstrable commercial acumen and experience of managing budgets in range of £10-20m.
Ability to work collaboratively with diverse teams.
Operational insight and be able to evidence innovation.
Strong knowledge of the housing sector including regulations and standards.
Ability to manage multiple projects and priorities effectively.
Proficiency in using property maintenance and scheduling software and tools.
Customer-focused with a commitment to delivering high-quality services.
Experience managing a large work force (100+ people) desirable.
Hold a Full UK Driving license

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process