Legal Casework Team Leader

Title: Legal Casework Team Leader

Location: Beeston Or Farringdon

Salary: £38,654 - £40,688 (Beeston) / £42,949 - £45,209 (Farringdon)

FTC – 12 Months

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

Housing compliance is essential to ensuring that properties are safe, habitable, and meet the needs of the tenant. The Access team within Compliance and Technical Services is responsible for preventing the need to go to court where possible and to manage possession proceedings where we have exhausted every other option.

The Access Team will be the guardians of our access process, mainly for the heating team, but responsible for all compliance where required and will be the last stop in our service provision where access is refused or unable to be obtained by the contractors or compliance teams.

Reporting to Contract Manager the Legal Caseworker Team Leader will support the work of the Compliance & Technical Department by managing the legal process when we need to gain access to our properties to fulfil our compliance obligations as a landlord. This will involve managing 2x Legal Caseworkers, ensuring caseloads meet timescales and accuracy of legal paperwork.

This will include responsibility for attending court, serving paperwork where applicable and ensuring that the contractors have and are following robust and fit for purpose access process before, during and after any cases are referred. You will also be responsible for cases where access is not the issue, for example hoarding, subletting or ASB. This will include oversight of all complex cases across all regions, helping to support the caseworkers to progress complex cases effectively and escalating to the Contract Manager in a timely manner where obstacles arise.

This will mean dealing with all type of front line staff and residents, from private let, social housing to home ownership and providing support to our compliance teams so that the compliance service to our internal clients is to an excellent standard, as well as dealing with other stakeholders where appropriate such as social services and local authorities.

Another key aspect of this role will be to work tirelessly to prevent having to go to court for access where possible, and to manage possession proceedings where we have exhausted every other option. You will also need to work closely with front line staff to ensure that legal action is appropriate and proportionate

Please see job specification for further details

What you'll need to succeed

A great communicator
Strong attention to detail
Ability to lead and motivate a team
Good working knowledge of landlords obligations and compliance regulations
Significant experience of evaluating, managing and resolving complex housing and legal casework
The ability to deliver a high quality, proactive, pragmatic and cost effective tenancy management service
Act as a source of expertise to the directorate on legal matters, handling more complex cases that require finesse to resolve
The ability to prepare claims and represent MTVH in court where enforcement action is necessary

What you need to do now

If you're interested in this role, take a look at the attached for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Interview date

TBC

MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment