Enterprise Account Manager Lead

We're looking for an exceptional Enterprise Account Manager Lead to join EatClub's founding UK team. You'll be the strategic partner to some of the UK's most valuable hospitality groups, driving adoption, retention, and revenue, while also leading a small team of Account Managers. This is a unique opportunity to take on a high-impact, high-ownership role as part of a high-growth scale-up expanding into the UK market.

If you've managed enterprise-level hospitality accounts, understand how marketplaces work, and are excited by the pace of a startup, we want to hear from you.

About the Role

EatClub is a fast-growing, VC-backed tech company that helps restaurants unlock incremental, profitable revenue through dynamic pricing. We've transformed the hospitality market in Australia, and now, with London as our launchpad, we're bringing the same impact to the UK.

As Enterprise Account Manager Lead, you'll personally manage a portfolio of top-tier enterprise accounts while overseeing two Account Managers. You'll run monthly business reviews, drive performance at both the venue and team level, and play a key role in the UK launch and long-term commercial strategy.

This role is equal parts strategic account management, operations, and team leadership and perfect for someone who thrives in ambiguity, loves ownership, and wants to be a cornerstone of our UK success story.

What You'll Be Doing

Enterprise Account Management

• Own a portfolio of the UK's most valuable restaurants, hospitality groups, and enterprise partners.

• Build deep, long-term relationships with stakeholders, owners, GMs, marketing leads, and finance teams.

• Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to track ROI, identify growth opportunities, and ensure commercial performance.

• Use data to proactively identify risks, gaps, and upsell moments.

• Ensure adoption, activation, and performance across multiple locations and brands.

Team Leadership

• Lead and coach a team of 2 Account Managers, setting targets, building workflows, and running 1:1s.

• Drive excellence in account management through hands-on support, training, and performance reviews.

• Help build a high-performance team culture that balances autonomy with accountability.

Operational Ownership

• Take ownership of operational execution across enterprise accounts including onboarding, implementation, activation, reporting, and performance tracking.

• Build and refine repeatable processes for high-touch account management at scale.

• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Support to ensure smooth delivery and partner success.

Launch & Scale

• Be the first enterprise account hire in the UK. You are comfortable being hands-on, proactive, and a key driver of our UK market entry.

• Contribute to our UK strategy and playbook development based on real-time insights from the field.

• Champion the voice of our enterprise customers internally to shape product evolution and growth decisions.

About You

You're a confident operator who's ready to lead from the front. You love turning complexity into action, and are excited by the challenge (and opportunity) of helping launch a marketplace business in a new market.

You might be a great fit if:

• You've managed enterprise-level hospitality clients, multi-site groups, chains, or large venue portfolios.

• You understand the dynamics of a two-sided marketplace, ideally with experience in food, travel, or delivery tech.

• You're comfortable being the first enterprise hire in-market, scrappy, self-sufficient, and solutions-oriented.

• You've led or mentored teams and are ready to build a culture of performance and excellence.

• You're commercially savvy, data-driven, and at ease with high-pressure stakeholder management.

• You have 3-5+ years' experience in account management, customer success, or hospitality tech.

• You love hospitality and want to be part of reshaping how the industry works.

What's In It for You?

• Be part of EatClub's founding UK team, shaping how we grow from Day 1.

• Own relationships with the UK's best restaurant groups and operators.

• Competitive base salary + performance incentives.

• Hybrid working, mix of field visits, WFH, and in office team collaboration.

• Join a high-growth startup with global traction and strong backing.