Clinical Business Support Administrator

Join Our Growing Team at The Chelsea Psychology Clinic!

At The Chelsea Psychology Clinic (TCPC), we're a leading multidisciplinary practice committed to delivering outstanding mental health care. Our team includes highly skilled psychologists, psychiatrists, psychotherapists, and health professionals-all working together to create a supportive and forward-thinking environment.

As we expand to meet increasing demand, we're looking for a dedicated and organised Business Support professional to join our team. This is an exciting opportunity to be part of a fast-paced, high-performing clinic where your contributions will directly support the smooth running of operations and enhance the experience of both clients and clinicians.

Why Join Us?

• Be part of a collaborative, values-driven team
• Work in a dynamic private healthcare setting
• Contribute to a meaningful mission of improving mental health care
• Opportunities for professional development and growth

If you're proactive, detail-oriented, and passionate about delivering high-quality support in a clinical environment, we'd love to hear from you.

Clinical Business Support Administrator

Employed Position

Salary: £26,000-£28,000 (depending on experience)

Hours: 37.5 hours per week (Shift work - Monday-Friday between 8am-4pm & 1-9pm, Saturdays 9-5pm)

Location: Primarily based at Harley Street but also across clinic sites (Harley Street, Pont Street, Eaton Gate, Brook Street, and any future London locations)

Reports to: Head of Customer Operations, Executive Assistant & Director of Clinical Operations

Role Overview

We are a premium private mental health clinic seeking a skilled and organised Clinical Business Support Administrator to oversee key operational processes that support both clinicians and the wider team. This role will manage prescription workflows, report logistics, clinician onboarding, and inbox coverage, and current client queries acting as a crucial support to ensure smooth clinical and business operations.

This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is confident communicating with psychiatrists, clinicians, clients, and senior stakeholders.

Key Responsibilities

Clinical Admin & Prescription Support

• Oversee all prescription-related tasks, including liaising with psychiatrists, calling pharmacies, and updating clients.
• Edit, format, and send psychiatric reports as needed.
• Manage uploading and secure sharing of assessment reports via Egress or other systems.
• Oversee Shared Care Agreements and transfer of care.
• Coordinate with families and clinicians for assessments (especially with child and adolescent clinicians).

Clinical Compliance & Scheduling

• Monitor and update clinician training records (DBS, HCPC, GMC, etc.).
• Maintain and update the induction handbook and clinician directory.
• Track expiry dates of mandatory training and prompt re-certification.
• Oversee annual for SCA (Shared Care Agreements) prompts and client notifications.

Recruitment & Onboarding Support

• Support end-to-end recruitment logistics: collecting documentation, booking site visits, and onboarding setup.
• Input and maintain recruitment progress in HubSpot or related systems.
• Liaise with internal departments (Marketing, Finance, Clinical Coordinator) for clinician bios and profiles.
• Help coordinate sponsorship-related administrative activities.

General Operations

• Provide oversight on room availability and space usage across clinic sites.
• Monitor and assist with contract changes for associate clinicians.
• Handle incoming clinical inbox queries; triage and action tasks to appropriate teams.
• Support current client call handling and ensure continuity of communication.

Project & Business Admin Support

• Assist with high-level administrative tasks including site visit scheduling, investor due diligence, and clinic expansions.
• Support with a range of administrative and operational requests as they arise, including document formatting, ad hoc projects, or time-sensitive business tasks
• Support with event planning and coordination e.g. clinic CPD events, socials and wellness retreats.

Person Specification

Essential

• 2+ years of experience in clinical or medical administration
• High attention to detail and ability to manage confidential documentation
• Proactive and organised; can manage multiple priorities simultaneously
• Strong interpersonal skills and confidence liaising with clinicians, clients, and parents
• Excellent verbal and written communication
• Proficient in Microsoft Office, PDFs, and CRM/practice management systems

Desirable

• Familiarity with prescription processes or supporting psychiatrist
• Experience using HubSpot or other CRM tools
• Background in HR/recruitment or compliance tracking
• Previous exposure to high-pressure or high-growth clinical environments, preferably in a private healthcare setting

Benefits

• 25 days of annual leave in addition to bank holiday
• Private healthcare after successfully completing probation
• Quarterly CPD and social events to enhance professional development and connect with the team
• Comprehensive induction and commitment to ongoing training

Interview Dates:

Shortlisted candidates will be invited to a virtual interview on Tuesday 1st July 2025.

Expected Start Date:

The successful candidate is expected to start on or around Monday, 4th August 2025, depending on notice periods.

To apply, please submit a CV and cover letter. For further information about the role, please contact ***.